US&C Regional CX Leader

Uber; New York (NY); Hybrid; USD 203,000 - 225,000; Full time

Benefits offered by this job

Bonus program

Equity

401(k) plan

Job summary

Uber is seeking a Regional Lead for Customer Advocacy & Solutions (US&C) to guide the regional CX strategy, partner with senior leaders, and translate market priorities into global and regional actions. You will oversee localization of initiatives, drive customer-focused outcomes, and manage high-profile programs and partnerships.

You will lead a team of experts, align regulatory and market nuances with product and policy, and ensure regional delivery meets customer expectations while reducing

Qualifications

• Minimum 6 in project/program management experience.
• Bachelor's Degree or equivalent work experience required.
• MBA or equivalent advanced degree preferred.
• Extensive experience in customer experience, operations, strategy, or program management in multi-regional tech environments.
• Demonstrated leadership in guiding cross-functional programs and executive-level communications.
• Strong analytical skills with data-driven decision making.

Responsibilities

• Lead and develop a high-performing US&C CAS team with clear direction and accountability.
• Build trusted relationships with senior leaders across US&C and translate strategy into CX requirements.
• Own regional perspective in global CX and balance global vs regional roadmaps.
• Lead localization and in-market execution of global programs including AI-driven support and tech rollouts.
• Decide when to execute regionally or influence global roadmap and ensure execution.
• Lead regional delivery for major market moments, partnerships, and initiatives.
• Drive defect reduction by addressing root causes and coordinating cross-functionally.
• Create a strong market-to-global feedback loop to improve customer outcomes.

Skills

Project management

Strategy development

Cross-functional leadership

Data analysis

Operations management

Executive communication

AI-driven CX

Education

Bachelor's degree or equivalent

MBA or equivalent

Tools

SQL

Tableau

Excel

Job description

Uber is seeking a Regional Lead for Customer Advocacy & Solutions (US&C) to guide the regional CX strategy, partner with senior leaders, and translate market priorities into global and regional actions. You will oversee localization of initiatives, drive customer-focused outcomes, and manage high-profile programs and partnerships.

You will lead a team of experts, align regulatory and market nuances with product and policy, and ensure regional delivery meets customer expectations while reducing