US Benefits SaaS Support Specialist

Rippling; Colorado; On-site; USD 63,517,003 - 67,341,220; Full time

Job summary

Rippling is hiring for a US-based Customer Support role focused on benefits. You will become a product expert, resolving inquiries across email, chat, and video, and drive issues from start to finish in a fast-paced environment.

Applicants should have 1–4 years in customer support, strong English communication, and the ability to work a shift within 9am–6pm PST from a Pacific or Mountain timezone state. Competitive salary, benefits, and equity offered.

Qualifications

• Bachelor's degree required.
• 1-4 years of customer support experience in the US benefits domain.
• Experience in solving problems and troubleshooting a SaaS product with attention to detail.
• Time management and ability to prioritize tasks.
• Excellent written and verbal English communication skills.

Responsibilities

• Become a product expert to provide accurate information to customers and colleagues.
• Lead customer issues from start to finish in a fast-paced environment.
• Respond to customer inquiries via email, chat, or video conferencing.
• Understand the customer complaint, identify the cause, explain the best solution, and follow up for resolution.
• Document and track customer interactions in the CRM system.
• Gather customer feedback and share insights with Product and Engineering teams.
• Stay updated on policies and product updates to provide consistent information.
• Meet schedules and deadlines to ensure client needs are met.
• Deliver exceptional service and go the extra mile in every interaction.

Skills

Customer support

SaaS product troubleshooting

Time management

Clear communication

Problem solving

Education

Bachelor's degree

Job description

Rippling is hiring for a US-based Customer Support role focused on benefits. You will become a product expert, resolving inquiries across email, chat, and video, and drive issues from start to finish in a fast-paced environment.

Applicants should have 1–4 years in customer support, strong English communication, and the ability to work a shift within 9am–6pm PST from a Pacific or Mountain timezone state. Competitive salary, benefits, and equity offered.