Remote SaaS Customer Support Specialist

Rippling; Oregon (WI); On-site; USD 30,000 - 33,000; Full time

Job summary

Rippling is seeking a customer support specialist to help users navigate our HR, IT, and Finance platform across time zones. You’ll own customer issues end-to-end, respond via email, chat, or video, and collaborate with Product and Engineering to improve the product based on feedback.

Ideal candidates have 1–4 years in SaaS support, strong problem-solving abilities, excellent English communication, and the ability to work within PST business hours from Pacific or Mountain time zones.

Qualifications

• Bachelor's degree required.
• 1–4 years of customer support experience in a SaaS business.
• Demonstrated problem-solving and troubleshooting of a SaaS product.
• Strong written and verbal English communication.

Responsibilities

• Become a product expert and provide accurate information to customers and colleagues.
• Take ownership of customer issues from start to finish in a fast-paced environment.
• Respond promptly via email, chat, or video conferencing.
• Document interactions in the CRM and gather feedback for product improvements.
• Stay updated on policies and product updates to provide consistent information.

Skills

SaaS support

Problem solving

Communication

Education

Bachelor's degree

Job description

Rippling is seeking a customer support specialist to help users navigate our HR, IT, and Finance platform across time zones. You’ll own customer issues end-to-end, respond via email, chat, or video, and collaborate with Product and Engineering to improve the product based on feedback.

Ideal candidates have 1–4 years in SaaS support, strong problem-solving abilities, excellent English communication, and the ability to work within PST business hours from Pacific or Mountain time zones.