SaaS Customer Support Specialist – Equity Options

Rippling; Nevada (IA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Equity

Competitive salary

Hybrid in-office policy

Job summary

Rippling is seeking a Customer Support specialist to help our customers succeed with the HR, IT, and Finance platform. You will become a product expert, resolve issues, and guide users through email, chat, or video calls with a focus on timely, accurate responses.

You will document interactions in the CRM, gather feedback for Product and Engineering, and work across time zones to ensure consistent, high-quality service. A Bachelor’s degree and 1–4 years in US benefits support are preferred.

Qualifications

• Bachelor's degree required.
• 1–4 years of customer support experience in the US benefits domain.
• Demonstrated problem-solving with SaaS products.
• Strong time-management and prioritization.
• Excellent written and verbal English communication.
• Based in Pacific or Mountain timezone with 9am–6pm PST shift.

Responsibilities

• Become a product expert and provide accurate information to customers and teammates.
• Own customer issues from start to finish in a fast-paced environment.
• Respond to inquiries via email, chat, or video conferencing.
• Resolve product or service issues and follow up until resolution.
• Document and track customer interactions in the CRM system.
• Collect feedback and collaborate with Product and Engineering to drive improvements.
• Stay updated on policies and product updates to ensure consistency.
• Meet deadlines and adapt to changing schedules while ensuring client needs are met.
• Deliver exceptional service and go the extra mile in every interaction.

Skills

Customer support

SaaS product

Problem solving

Time management

English communication

PST availability

Education

Bachelor's degree

Tools

CRM software

Job description

Rippling is seeking a Customer Support specialist to help our customers succeed with the HR, IT, and Finance platform. You will become a product expert, resolve issues, and guide users through email, chat, or video calls with a focus on timely, accurate responses.

You will document interactions in the CRM, gather feedback for Product and Engineering, and work across time zones to ensure consistent, high-quality service. A Bachelor’s degree and 1–4 years in US benefits support are preferred.