Urology Patient Care Technician: Patient Testing & Support

Essen Health Care; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Essen Health Care in New York seeks a Patient Care Technician in the Urology Department to support clinicians, perform in-house tests, manage appointments, and assist with billing and paperwork. This role requires accurate vitals collection, attention to detail, strong organizational skills, and a commitment to HIPAA compliance.

Prior urology or medical setting experience is preferred; EKG and phlebotomy certificates are a plus.

Qualifications

• High school diploma or equivalent; additional healthcare-related certifications or training is a plus.
• Proven experience as a Patient Care Technician or similar role in a medical setting, preferably within a urology department.
• Knowledge of medical terminology, procedures, and protocols related to urology.
• Proficient in conducting patient vitals and assessments.
• Familiarity with administrative billing systems and procedures, preferably PARCS or similar systems.
• Strong communication skills with the ability to provide clear instructions to patients and collaborate effectively with healthcare providers and colleagues.
• Excellent organizational skills with the ability to multitask and prioritize workload in a fast-paced environment.
• Attention to detail and a commitment to maintaining accuracy in documentation.
• Understanding of patient confidentiality and compliance with HIPAA regulations.
• Proficient computer skills, including experience with scheduling software, electronic medical records, and Microsoft Office Suite.

Responsibilities

• Assist in in-house patient testing, including but not limited to urine analysis, bladder scans, and other diagnostic procedures.
• Prepare lab specimens for pick up, ensuring proper labeling and documentation.
• Perform accurate and timely collection of patient vital signs, recording and documenting the information appropriately.
• Assist with patient assessment and provide support during procedures as needed.
• Assist in administrative billing tasks using the Admin NOT CLINICAL PARCS system, ensuring accurate and timely submission of patient billing information of all visits within the department.
• Proactively recall patients with abnormal lab results or diagnostic findings, ensuring timely communication and follow-up.
• Schedule appointments for patients with pending results or those in need of further procedures, coordinating with healthcare providers and other departments as necessary.
• Manage the inventory of supplies, equipment, and materials required for the Urology Department.
• Receive and organize incoming items, ensuring proper storage, and maintaining appropriate stock levels.
• Conduct appointment confirmation calls with patients, providing necessary instructions and addressing any questions or concerns.

Skills

communication skills

organization

attention to detail

HIPAA compliance

verbal communication

Education

High school diploma or equivalent

EKG certificate

Phlebotomy certificate

Tools

PARCS

Electronic Medical Records

Microsoft Office

Job description

Essen Health Care in New York seeks a Patient Care Technician in the Urology Department to support clinicians, perform in-house tests, manage appointments, and assist with billing and paperwork. This role requires accurate vitals collection, attention to detail, strong organizational skills, and a commitment to HIPAA compliance.

Prior urology or medical setting experience is preferred; EKG and phlebotomy certificates are a plus.