Urology Medical Call Center Specialist

Lifespan; Providence (RI); Vor Ort; USD 25.000 - 41.000; Vollzeit

Zusammenfassung

Brown University Health is seeking a Clinical Call Center Representative to handle a high volume of patient inquiries, schedule appointments, and route calls to the appropriate staff. The role emphasizes empathy, accurate information, and efficient service.

Candidates should have a high school diploma or GED, and medical assistant program certification preferred; salary range is $18.13-$29.90 per hour, with day shifts 8am-5pm at 195 Collyer Street, Providence, RI.

Qualifikationen

• High school diploma or GED required.
• Medical Assistant Program certification preferred.
• Previous call center experience preferred.
• Knowledge of medical terminology.

Aufgaben

• Handle high volume inquiries via phone, email, and other channels.
• Provide information on medical products, services, billing, and technical support.
• Maintain and update patient records in the EMR system.
• Record patient information and inquiries per established protocols.
• Route calls to appropriate health staff and verify insurance details.
• Resolve complaints professionally and collaborate with team on complex inquiries.
• Stay updated on medical terminology and industry regulations.
• Advocate for callers to ensure patient experience.

Kenntnisse

Medical terminology knowledge

Call center experience

Communication skills

Ausbildung

High school diploma or GED

Medical Assistant Program certification preferred

Tools

EMR system

Jobbeschreibung

Brown University Health is seeking a Clinical Call Center Representative to handle a high volume of patient inquiries, schedule appointments, and route calls to the appropriate staff. The role emphasizes empathy, accurate information, and efficient service.

Candidates should have a high school diploma or GED, and medical assistant program certification preferred; salary range is $18.13-$29.90 per hour, with day shifts 8am-5pm at 195 Collyer Street, Providence, RI.