Urgent EMS Dispatcher: Critical Call Center Operator

County Emergency Communications; Flat Lick (KY); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Flat Lick, KY is seeking Emergency Medical Dispatchers to support urgent medical requests. You will gather patient and incident details, establish response priorities, and coordinate EMS resources according to approved protocols.

Depending on training and certification, you may provide pre-arrival instructions and ensure accurate call documentation, while adhering to medical oversight and privacy requirements.

Qualifications

• High school diploma or equivalent is commonly required or preferred.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification is often required and may be requested.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in Flat Lick, KY is seeking Emergency Medical Dispatchers to support urgent medical requests. You will gather patient and incident details, establish response priorities, and coordinate EMS resources according to approved protocols.

Depending on training and certification, you may provide pre-arrival instructions and ensure accurate call documentation, while adhering to medical oversight and privacy requirements.