Urgent-Care Veterinary Client Services Pro

OM Internships; Noblesville (IN); On-site; USD 26,000 - 29,000; Full time

Job summary

VetCheck is seeking an experienced Client Service Representative for our urgent care team in Noblesville, IN. This full-time role offers a fast-paced environment with no overnight shifts and a culture that prioritizes safety, support, and growth for staff.

You will greet clients, schedule, triage, and coordinate with the medical team to ensure compassionate, high-quality care for pets.

Qualifications

• Previous veterinary client service experience required.
• Urgent care or emergency veterinary experience strongly preferred.
• Exceptional communication and customer service skills.
• Ability to remain calm and compassionate in emotionally challenging situations.
• Strong attention to detail and organizational skills.
• Experience with veterinary software, scheduling systems, and payment processing platforms.
• Comfortable multitasking in a fast-paced environment.
• Experience with animal handling and restraint techniques preferred.
• Positive attitude and willingness to collaborate with teammates.

Responsibilities

• As a Client Service Representative, you'll be the first point of contact for our clients and patients.
• Create a compassionate experience for pet owners while helping our medical team provide exceptional care.
• Answer incoming phone calls, emails, and appointment requests.
• Gather patient information and assist with urgent care triage.
• Recognize emergencies and promptly alert medical staff.
• Maintain accurate client and patient records.
• Coordinate communication between clients and veterinary staff.
• Explain services, treatment plans, hospital policies, and financial expectations.
• Process payments and third-party financing applications (CareCredit, Scratchpay, Cherry, All Pet).
• Schedule appointments and assist with follow-up communication.
• Support administrative tasks and inventory needs.
• Maintain a clean, organized, and welcoming client environment.
• Assist teammates and contribute to a positive hospital culture.

Skills

Customer service

Communication

Empathy

Teamwork

Attention to detail

Multitasking

Tools

Veterinary software

Scheduling systems

Payment processing platforms

Job description

VetCheck is seeking an experienced Client Service Representative for our urgent care team in Noblesville, IN. This full-time role offers a fast-paced environment with no overnight shifts and a culture that prioritizes safety, support, and growth for staff.

You will greet clients, schedule, triage, and coordinate with the medical team to ensure compassionate, high-quality care for pets.