Evening Veterinary Front Desk Specialist

Riverbend Veterinary PetCare Hospital; Charlotte (NC); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k) plan for full-time

Job summary

Riverbend Veterinary PetCare Hospital in Mountain Island, near Charlotte, NC, is seeking a friendly veterinary receptionist to be the first point of contact for clients and their pets. You will balance administrative precision with genuine warmth, manage high-volume front desk tasks, and support the smooth operation of a busy animal hospital, including compassionate communication in sensitive situations.

Benefits include medical, dental, and vision coverage plus paid time off and a 401(k) plan

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.
• Knowledge of veterinary medical terminology and vaccination protocols.
• Proficiency in scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills with the ability to handle high-volume client relations with composure.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, respond to inquiries about scheduling, refills, vaccination records, and hospital information.
• Process payments, post charges, explain invoices, and schedule follow-up appointments.
• Communicate medical information compassionately, including in sensitive situations such as euthanasia scheduling.
• Maintain accurate EMR and data entry in the PIMS system.
• Coordinate with veterinarians and staff to relay communications and manage patient flow.
• Maintain reception area and waiting room cleanliness for a positive client experience.

Skills

Front desk experience

Customer service

Multi-line phone management

Medical records management

Communication skills

Animal handling comfort

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Riverbend Veterinary PetCare Hospital in Mountain Island, near Charlotte, NC, is seeking a friendly veterinary receptionist to be the first point of contact for clients and their pets. You will balance administrative precision with genuine warmth, manage high-volume front desk tasks, and support the smooth operation of a busy animal hospital, including compassionate communication in sensitive situations.

Benefits include medical, dental, and vision coverage plus paid time off and a 401(k) plan