Veterinary Receptionist

Veterinary Practice Partners; Kinston (NC); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Structured onboarding and mentorship

Job summary

Riverbank Animal Hospital in Kinston, NC seeks a dedicated Veterinary Receptionist to support clients and patients with compassion. No veterinary-specific knowledge is required—comprehensive onboarding will be provided, and successful candidates bring transferable experience from medical or hospitality settings.

The role offers full-time hours, four 10-hour shifts weekly, with no weekend hours. Benefits include medical/dental/vision, paid time off, and a 401(k).

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Customer service

Communication

Emotional intelligence

Multitasking

Team collaboration

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Veterinary Receptionist

Riverbank Animal Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance


• Paid time off and a 401(k) plan for full-time employees


• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology


• Professional development opportunities

Salary: $13.00-$15.00 dependent on experience and skills

Schedule: This is a full-time position consisting of four 10-hour shifts per week. The hospital operates Monday through Friday, from 8:00 AM to 7:00 PM. No weekend hours required!

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software


• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information


• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments


• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions


• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)


• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow


• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required


• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred


• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures


• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing


• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy


• Strong verbal and written communication skills, including active listening and conflict resolution


• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Riverbank Animal Hospital

Located in Kinston, North Carolina, Riverbank Animal Hospital is a full-service veterinary clinic dedicated to providing exceptional care for pets in the community. Led by Dr. Julie Garren, our team offers a comprehensive range of medical, surgical, and dental services for small animals, including cats and dogs. We operate primarily by appointment to ensure personalized attention for each patient, while also accommodating limited daily walk-ins and emergencies. Our surgical offerings encompass routine procedures such as spaying and neutering, as well as soft-tissue and orthopedic surgeries. Beyond medical care, we provide boarding services, collaborating closely with local shelters to support the well-being of all animals. At Riverbank Animal Hospital, we treat your pets like the valued family members they are.