Urgent Care Unit Secretary — Patient-Centric Admin Pro

Mercy Health; Lima (OH); On-site; USD 33,000 - 38,000; Full time

Job summary

Mercy Health is seeking a Unit Secretary at Westside Urgent Care to provide clerical support on the nursing unit under general supervision. The role emphasizes organized, positive unit culture and responsive administrative assistance for patient care teams.

Key responsibilities include handling calls, scheduling follow-ups, and accurate data entry within the facility's EPIC EHR system. The candidate should bring strong communication and typing skills and a professional demeanor.

Qualifications

• High School Degree or GED required.
• Experience in healthcare clerical work preferred.
• EPIC EHR experience preferred, not required.

Responsibilities

• Troubleshoot and resolve caller problems and specific requests promptly.
• Provide excellent, customer-focused service by handling calls from internal and external customers professionally.
• Schedule discharge follow-up appointments; assist in recording traumas and codes in the facility.
• Perform other administrative or clerical duties and projects as assigned.
• Other duties as assigned.

Skills

problem-solving

basic computer skills

typing 25 WPM

communication

interpersonal skills

professional demeanor

proactive in changing environment

Education

High School Degree or GED

Job description

Mercy Health is seeking a Unit Secretary at Westside Urgent Care to provide clerical support on the nursing unit under general supervision. The role emphasizes organized, positive unit culture and responsive administrative assistance for patient care teams.

Key responsibilities include handling calls, scheduling follow-ups, and accurate data entry within the facility's EPIC EHR system. The candidate should bring strong communication and typing skills and a professional demeanor.