Urgent Care Unit Secretary: Patient-Focused Admin

Mercy Home Health; Lima (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Referral bonuses

403(b) with employer contributions

Medical insurance

Dental insurance

Vision insurance

Prescription coverage

HSA/FSA options

Life insurance

Mental health resources

Discounts

Paid time off

Parental leave

FMLA leave

Short-term disability

Long-term disability

Backup care for children and elders

Tuition assistance

Professional development

Continuing education support

Job summary

Mercy Health's Westside Urgent Care in Ohio is seeking a Unit Secretary to support the nursing unit with clerical tasks and communications. This role emphasizes accuracy, teamwork and compassionate service in a fast-paced healthcare setting.

Under general supervision, you will manage calls, coordinate follow-up appointments, document in the EPIC EHR (preferred) and perform routine administrative duties to keep the unit running smoothly. High school diploma is required.

Qualifications

• High School Diploma or GED required or equivalent.
• Preferred healthcare clerical experience but not required.
• Familiarity with EPIC EHR is a plus.

Responsibilities

• Troubleshoot and resolve caller problems and requests promptly.
• Provide customer-focused service by managing internal and external calls.
• Schedule discharge follow-up appointments and assist in documentation.
• Perform other administrative or clerical duties as assigned.
• Support the unit to maintain an organized and positive culture.

Skills

Typing 25 WPM

Excellent communication

Interpersonal skills

Problem-solving

Professional demeanor

Education

High School Diploma or GED

Tools

EPIC EHR

Job description

Mercy Health's Westside Urgent Care in Ohio is seeking a Unit Secretary to support the nursing unit with clerical tasks and communications. This role emphasizes accuracy, teamwork and compassionate service in a fast-paced healthcare setting.

Under general supervision, you will manage calls, coordinate follow-up appointments, document in the EPIC EHR (preferred) and perform routine administrative duties to keep the unit running smoothly. High school diploma is required.