Urgent Care Tech: Fast-Paced, Patient-Centered

St. Luke's University Health Network; Quakertown (Bucks County); On-site; USD 25,000 - 30,000; Full time

Job summary

St. Luke’s University Health Network is seeking an Urgent Care Technician to support the Urgent Care / Occupational Medicine service line. The role involves facilitating patient flow, performing registration, insurance verification, EMR data entry, scheduling, and clinical support.

Responsibilities include vital signs, specimen collection, order processing, patient education, and teamwork across clinical and non-clinical staff. Occasional travel to network sites for on-site testing may occur.

Qualifications

• High school diploma or equivalent required.
• Successful completion of Medical Assistant program or equivalent hospital program (LPN/EMT/PCT, etc.) or minimum 1 year of experience as a Medical Assistant preferred.
• Ability to read, write, speak, and understand English required.
• Valid PA or NJ Driver’s License with basic knowledge of the Lehigh Valley area required.
• Basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities required.
• CPR within 30 days of employment.
• Spirometry Certification within 1 year of employment.
• Occupational Hearing Conservation Certification within 1 year of employment.
• Act 33 with renewal; Act 34 with renewal; Act 73 FBI Clearance with renewal.

Responsibilities

• Completes the registration process by obtaining, verifying and updating patient information (demographic, financial and guarantor).
• Confirms/verifies insurance benefits, obtains signature for consent to treatment and financial responsibility; collects co-payments at point of service.
• Enters information into EMR systems (Epic and Systoc) including order entry and charge entry processes.
• Schedules patients for advanced care with specialty or primary care providers, diagnostic testing, clinical services, occupational medicine exams, and Workers Compensation claims.
• Accompanies patient to the exam room and collects patient information, past medical history, medication review and overall health screening.
• Obtains vital signs, prepares patient and room, sets up instruments and equipment needed to complete the visit.
• Completes orders and referrals; relays instructions, provides health education and plan of care to patient/family.
• Screens and monitors acuity of patients in waiting area and prioritizes based on acuity and service type.
• Informs care team of patients in distress and acts as first responder in emergent situations.
• Travels to SLUHN sites for onsite Reasonable Suspicion Drug and Alcohol Testing (Fit for Duty).
• Performs drug and alcohol testing following chain of custody protocols and approved standards for various specimen types.
• Maintains competencies in specimen collection and cleans rooms/equipment per protocol and manufacturer guidelines.
• Maintains logs and calibrations; complies with equipment maintenance protocols.
• Other duties as assigned.

Skills

HIPAA compliance

Customer service

Multi-tasking

Team communication

Education

High school diploma or equivalent

Medical Assistant program or equivalent hospital program (LPN/EMT/PCT)

Tools

Epic EMR

Systoc

Job description

St. Luke’s University Health Network is seeking an Urgent Care Technician to support the Urgent Care / Occupational Medicine service line. The role involves facilitating patient flow, performing registration, insurance verification, EMR data entry, scheduling, and clinical support.

Responsibilities include vital signs, specimen collection, order processing, patient education, and teamwork across clinical and non-clinical staff. Occasional travel to network sites for on-site testing may occur.