Urgent Care Registration & Patient Services Specialist

WVU Medicine Berkeley and Jefferson Medical Centers; Martinsburg (WV); On-site; USD 21,000 - 26,000; Full time

Job summary

BMC Berkeley Medical Center in Martinsburg, WV, is seeking an Registration Clerk to collect patient demographics, insurance information, and payments, and to support billing workflows in a high-volume hospital setting.

The role involves medical necessity checks, schedule coordination, and ensuring proper documentation for patient services, with exposure to managed care processes and regulatory paperwork.

Qualifications

• High school graduate or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

Responsibilities

• Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into registration/billing systems for service and claim processing and scans insurance cards & photo identification.
• May complete managed care responsibilities in regard to obtaining pre-certification and authorizations.
• Prepares WVU Medicine standard consent form, notice of privacy practice and/or other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures.
• Obtains electronic signature for consent to treat and patient financial obligations.
• Collects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems.
• Prepares armband for patient identification.
• Balances daily receipts and cash drawer for patient payments as needed.
• May initiate various screenings and obtains all pertinent information for coverage and completes appropriate paperwork.
• Performs medical necessity checks and completes Advanced Beneficiary Notice as needed.
• Schedules, reschedules, or cancels patients in accordance with hospital workflows.
• Checks for order completeness and validate order against scheduled service.

Skills

Attention to detail

Communication skills

Multitasking

Medical terminology

Education

High school graduate or equivalent

State background check and Federal if applicable

Job description

BMC Berkeley Medical Center in Martinsburg, WV, is seeking an Registration Clerk to collect patient demographics, insurance information, and payments, and to support billing workflows in a high-volume hospital setting.

The role involves medical necessity checks, schedule coordination, and ensuring proper documentation for patient services, with exposure to managed care processes and regulatory paperwork.