Urgent Care Receptionist (Per Diem, Multiple Locations)

Cape Cod Healthcare; Hyannis (MA); On-site; USD 28,929 - 34,440; Part time

Job summary

Medical Affiliates of Cape Cod in Hyannis is seeking a Per Diem Clerk/Secretary to provide front-desk and clerical support at the Urgent Care Center. You will greet patients, collect demographics, verify insurance, register in the system, and route calls and messages to the appropriate staff.

The role requires strong communication, at least 1 year office experience, and knowledge of medical terminology. Proficiency with standard office software is expected, along with flexibility to float to

Qualifications

• Experience in an office setting with at least 1 year experience preferred.
• Medical Terminology knowledge preferred.
• Strong communication and interpersonal skills required.
• Experience of current office technology, proficient in computer office application.

Responsibilities

• Provide secretarial/clerical coverage in an efficient, timely and professional manner.
• Review payment policies and collect copay at time of service.
• Greet patients, obtain demographic and insurance information and register patient into system.
• Answer telephone in less than four rings and take accurate messages.
• Obtain legally acceptable general consents to bill third parties.
• Secure copies of valid insurance cards and photo identification cards.
• Open and distribute mail; fax prescriptions to pharmacy as needed.
• Refer to Medical Records any patients or outside agencies seeking copies.
• Assist physician in contacting on-call providers or patient’s PCP.
• Maintain patient records and pull charts for messages or correspondence.
• Scan documents into patients’ charts and assist with billing queries.
• Distribute charts to secretaries, nurses, or physicians as needed.
• Adapt to changes to meet duties during absences or high volumes.
• Perform other essential duties as requested.

Skills

Communication skills

Interpersonal skills

Office experience

Tools

MS Office

Job description

Purpose of Position

To provide clerical/secretarial and customer service support to the Urgent Care Center.

Description

• Provide secretarial/clerical coverage in an efficient, timely and professional manner.
• Review payment policies and collect copay at time of service.
• Greet patients and obtain demographic and insurance information and register patient into system. Answer telephone in less than four rings, direct calls to appropriate persons and take accurate messages. Obtain legally acceptable general consents to bill third parties. Secure copies of valid insurance cards and photo identification cards. Open and distribute mail. Fax prescriptions to pharmacy for patients as needed.
• Refer to Medical Records any patients, outside agencies and physicians looking to obtain copies of medical records.
• Assist physician in contacting CCHC on call providers or a patient’s primary care physician.
• Maintain patient records including the retrieval of patient charts to file correspondence, reports, test results, etc. Pull charts for telephone messages as needed. Scan documents into patients’ charts as needed. Refer to billing those patients unable to pay and/or have questions regarding billing.
• Distribute charts to secretary, nurse or physician as needed.
• Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served.
• Ensure accurate maintenance of administrative records and work/communicate cooperatively with co-workers, patients, visitors and other personnel within and outside the practice.
• Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/duties are met during absences or increased patient volumes.
• Perform other essential work related duties as requested/directed.

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service.

Qualifications

• Experience in an office setting with at least 1 year experience preferred.
• Medical Terminology knowledge preferred.
• Strong communication and interpersonal skills required.
• Experience of current office technology, proficient in computer office application.

Schedule Details

Per Diem Hours, Rot. Days/Eves, Monday-Friday 10-hour shifts, 8a-6p, E/O Weekend 8a-4p & Occ. Holidays - Must be available to float to (3) or more UC locations - (Sandwich, Hyannis, Falmouth, Harwich, & Plymouth, Seasonal: Orleans)

Organization

Medical Affiliates of Cape Cod

Primary Location

Massachusetts-Hyannis

Department

MAC-Hyannis Urgent Care

Annual/Hourly

Hourly

Hiring Pay Range

21.12 - 25.33