Urgent Care MA & Phlebotomy Technician II

Graves-Gilbert Clinic; Bowling Green (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

Graves-Gilbert Clinic in Bowling Green, KY seeks a Patient Care Tech II–Medical Assistant to support urgent care operations. The role blends medical assisting, phlebotomy, and patient support to keep patients comfortable and care efficient.

Responsibilities include triage, assisting with exams, injections, POCT, EKGs, EHR/LIS documentation, and maintaining safety and HIPAA compliance. High school diploma or GED is required; CMA/RMA/EMT and phlebotomy certs preferred; willingness to travel

Qualifications

• Experience working in an Urgent Care, emergency, or high-volume outpatient setting preferred.
• Experience with EHR systems and LIS software.
• Strong interpersonal and communication skills with a patient-centered approach.
• Ability to multitask across clinical and laboratory responsibilities.

Responsibilities

• Greet and triage patients, obtaining vital signs, medical history, and chief complaints to facilitate provider evaluation.
• Assist providers with examinations, minor procedures, wound care, and splinting as needed.
• Administer injections, medications, vaccines, and nebulizer treatments under provider supervision.
• Perform point-of-care testing (POCT) including strep, flu, COVID-19, urinalysis, and glucose checks.
• Conduct EKGs and other diagnostic tests as directed by the provider.
• Educate patients on procedures, treatments, and post-care instructions.
• Ensure patient comfort and safety while maintaining confidentiality per HIPAA regulations.
• Perform phlebotomy procedures with strict attention to patient identification and specimen labeling protocols.
• Process and prepare lab specimens for in-house and reference lab testing.
• Enter and release patient orders in LIS.
• Maintain compliance with bloodborne pathogen protocols and infection control policies.
• Monitor and report any equipment malfunctions.
• Assist in maintaining Urgent Care laboratory inventory and supplies.
• Accurately document patient history, procedures, and treatments in EHR.
• Assist with patient check-in, insurance verification, and copay collection as needed.
• Collaborate with Urgent Care providers and staff to ensure smooth clinic operations during high-volume periods.
• Manage medical supply inventory to ensure availability of necessary items.
• Maintain a clean and organized work environment, adhering to OSHA and other safety regulations.
• Assist in training and orienting new employees or students in department functions.

Skills

Interpersonal skills

Communication skills

Multitasking

EHR experience

Education

High School diploma or GED

CMA/RMA/EMT certification preferred

Phlebotomy certification preferred

Tools

LIS software

EHR systems

Job description

Graves-Gilbert Clinic in Bowling Green, KY seeks a Patient Care Tech II–Medical Assistant to support urgent care operations. The role blends medical assisting, phlebotomy, and patient support to keep patients comfortable and care efficient.

Responsibilities include triage, assisting with exams, injections, POCT, EKGs, EHR/LIS documentation, and maintaining safety and HIPAA compliance. High school diploma or GED is required; CMA/RMA/EMT and phlebotomy certs preferred; willingness to travel