PATIENT CARE TECH II-FCC

Graves-Gilbert Clinic; Bowling Green (KY); On-site; USD 34,000 - 42,000; Full time

Job summary

Graves-Gilbert Clinic in Bowling Green, KY is seeking a Patient Care Tech II to support urgent care operations. You will greet patients, take vital signs, assist with exams, injections, and point-of-care tests under supervision.

The role combines medical assisting, phlebotomy, and administrative tasks, requiring accuracy, compassion, and the ability to work in a fast-paced, high-volume environment. Evening and weekend shifts may be required.

Qualifications

• High School diploma or GED required.
• CMA, RMA, or EMT certification preferred.
• Phlebotomy certification preferred.

Responsibilities

• Greet and triage patients, obtain vitals and history.
• Assist providers with examinations and minor procedures.
• Administer injections, medications, vaccines, and nebulizers under supervision.
• Perform POCT such as strep, flu, COVID-19, urinalysis, and glucose.
• Conduct EKGs and other diagnostic tests as directed.
• Educate patients on procedures and post-care.
• Maintain HIPAA confidentiality.

Skills

Interpersonal skills

Communication

Multitasking

EHR LIS experience

Flexible schedule

Travel between locations

Education

High School diploma or GED

CMA/RMA/EMT certification preferred

Phlebotomy certification preferred

Job description

Position Title: PATIENT CARE TECH II--FCC

Requisition Number: PATIE003326

Location: Bowling Green, KY 42101, USA

Job Category: Nursing

Position Type: Full-Time

description:

Description

Job Summary:

The Patient Care Tech II integrates responsibilities from Medical Assisting and Phlebotomy and patient support functions to ensure efficient workflow, quality patient care, and seamless clinical operations in a fast-paced Urgent Care environment. The ideal candidate is a proactive, detail-oriented, and comfortable managing multiple tasks while maintaining a compassionate, patient-focused approach.

Key Responsibilities:

Clinical and Patient Care

• Greet and triage patients upon arrival, obtaining vital signs, medical history, and chief complaints to facilitate provider evaluation.
• Assist providers with examinations, minor procedures, wound care, and splinting as needed.
• Administer injections, medications, vaccines, and nebulizer treatments under provider supervision.
• Perform point-of-care testing (POCT) including strep, flu, COVID-19, urinalysis, and glucose checks.
• Conduct EKGs and other diagnostic tests as directed by the provider.
• Educate patients on procedures, treatments, and post-care instructions.
• Ensure patient comfort and safety while maintaining confidentiality per HIPAA regulations.

Phlebotomy & Laboratory Duties

• Perform phlebotomy procedures with strict attention to patient identification and specimen labeling protocols.
• Process and prepare lab specimens for in-house and reference lab testing.
• Enter and release patient orders in the Laboratory Information Systems (LIS).
• Maintain compliance with bloodborne pathogen protocols and infection control policies.
• Monitor and report any equipment malfunctions.
• Assist in maintaining Urgent Care laboratory inventory and supplies.

Administrative & Compliance Responsibilities

• Accurately document patient history, procedures, and treatments in electronic health records (EHR).
• Assist with patient check-in, insurance verification, and copay collection as needed.
• Collaborate with Urgent Care providers and staff to ensure smooth clinic operations during high-volume periods.
• Manage medical supply inventory to ensure availability of necessary items.
• Maintain a clean and organized work environment, adhering to OSHA and other safety regulations.
• Assist in training and orienting new employees or students in department functions.

Qualifications

• Experience working in an Urgent Care, emergency, or high-volume outpatient setting preferred.
• Strong interpersonal and communication skills with a patient-centered approach.
• Ability to multitask across clinical and laboratory responsibilities.
• Experience with EHR systems and LIS software.
• Ability to work evening, weekends, and rotating shifts as required for Urgent Care operations.
• Willingness to travel between Urgent Care locations with reliable transportation.
• Ability to function in a fast-paced, high-stress environment while maintaining accuracy and professionalism.

Education

• High School diploma or GED required
• Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or EMT certification preferred
• Phlebotomy certification (AMT, ASCP, NCA, or equivalent) preferred

Behaviors

Required

Team Player

:Works well as a member of a group

Loyal

:Shows firm and constant support to a cause

Functional Expert

:Considered a thought leader on a subject

Detail Oriented

:Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

:Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Work-Life Balance

:Inspired to perform well by having ample time to pursue work and interests outside of work

Growth Opportunities

:Inspired to perform well by the chance to take on more responsibility

Flexibility

:Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact

:Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or Equivalent or better.

Experience

Preferred

Experience with EHR systems and LIS software.

Experience working in an Urgent Care, emergency, or high-volume outpatient setting preferred.

Licenses & Certifications

Preferred

Certd Phlebotomy Tech

Clinical Med/Adm Asst

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Equal employment opportunity, including veterans and individuals with disabilities.

PI288042521