PATIENT CARE TECH II-MEDICAL ASSISTANT

Graves-Gilbert Clinic; Bowling Green (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

Graves-Gilbert Clinic in Bowling Green, KY seeks a Patient Care Tech II–Medical Assistant to support urgent care operations. The role blends medical assisting, phlebotomy, and patient support to keep patients comfortable and care efficient.

Responsibilities include triage, assisting with exams, injections, POCT, EKGs, EHR/LIS documentation, and maintaining safety and HIPAA compliance. High school diploma or GED is required; CMA/RMA/EMT and phlebotomy certs preferred; willingness to travel

Qualifications

• Experience working in an Urgent Care, emergency, or high-volume outpatient setting preferred.
• Experience with EHR systems and LIS software.
• Strong interpersonal and communication skills with a patient-centered approach.
• Ability to multitask across clinical and laboratory responsibilities.

Responsibilities

• Greet and triage patients, obtaining vital signs, medical history, and chief complaints to facilitate provider evaluation.
• Assist providers with examinations, minor procedures, wound care, and splinting as needed.
• Administer injections, medications, vaccines, and nebulizer treatments under provider supervision.
• Perform point-of-care testing (POCT) including strep, flu, COVID-19, urinalysis, and glucose checks.
• Conduct EKGs and other diagnostic tests as directed by the provider.
• Educate patients on procedures, treatments, and post-care instructions.
• Ensure patient comfort and safety while maintaining confidentiality per HIPAA regulations.
• Perform phlebotomy procedures with strict attention to patient identification and specimen labeling protocols.
• Process and prepare lab specimens for in-house and reference lab testing.
• Enter and release patient orders in LIS.
• Maintain compliance with bloodborne pathogen protocols and infection control policies.
• Monitor and report any equipment malfunctions.
• Assist in maintaining Urgent Care laboratory inventory and supplies.
• Accurately document patient history, procedures, and treatments in EHR.
• Assist with patient check-in, insurance verification, and copay collection as needed.
• Collaborate with Urgent Care providers and staff to ensure smooth clinic operations during high-volume periods.
• Manage medical supply inventory to ensure availability of necessary items.
• Maintain a clean and organized work environment, adhering to OSHA and other safety regulations.
• Assist in training and orienting new employees or students in department functions.

Skills

Interpersonal skills

Communication skills

Multitasking

EHR experience

Education

High School diploma or GED

CMA/RMA/EMT certification preferred

Phlebotomy certification preferred

Tools

LIS software

EHR systems

Job description

Position Title: PATIENT CARE TECH II--MEDICAL ASSISTANT

Requisition Number: PATIE003327

Location: Bowling Green, KY 42101, USA

Job Category: Nursing

Position Type: Full-Time

Job Details

Description

Job Summary:

The Patient Care Tech II integrates responsibilities from Medical Assisting and Phlebotomy and patient support functions to ensure efficient workflow, quality patient care, and seamless clinical operations in a fast-paced Urgent Care environment. The ideal candidate is a proactive, detail-oriented, and comfortable managing multiple tasks while maintaining a compassionate, patient-focused approach.

Key Responsibilities:

Clinical and Patient Care:

• Greet and triage patients upon arrival, obtaining vital signs, medical history, and chief complaints to facilitate provider evaluation.
• Assist providers with examinations, minor procedures, wound care, and splinting as needed.
• Administer injections, medications, vaccines, and nebulizer treatments under provider supervision.
• Perform point-of-care testing (POCT) including strep, flu, COVID-19, urinalysis, and glucose checks.
• Conduct EKGs and other diagnostic tests as directed by the provider.
• Educate patients on procedures, treatments, and post-care instructions.
• Ensure patient comfort and safety while maintaining confidentiality per HIPAA regulations.

Phlebotomy & Laboratory Duties:

• Perform phlebotomy procedures with strict attention to patient identification and specimen labeling protocols.
• Process and prepare lab specimens for in-house and reference lab testing.
• Enter and release patient orders in the Laboratory Information Systems (LIS).
• Maintain compliance with bloodborne pathogen protocols and infection control policies.
• Monitor and report any equipment malfunctions.
• Assist in maintaining Urgent Care laboratory inventory and supplies.

Administrative & Compliance Responsibilities:

• Accurately document patient history, procedures, and treatments in electronic health records (EHR).
• Assist with patient check-in, insurance verification, and copay collection as needed.
• Collaborate with Urgent Care providers and staff to ensure smooth clinic operations during high-volume periods.
• Manage medical supply inventory to ensure availability of necessary items.
• Maintain a clean and organized work environment, adhering to OSHA and other safety regulations.
• Assist in training and orienting new employees or students in department functions.

Qualifications:

• Experience working in an Urgent Care, emergency, or high-volume outpatient setting preferred.
• Strong interpersonal and communication skills with a patient-centered approach.
• Ability to multitask across clinical and laboratory responsibilities.
• Experience with EHR systems and LIS software.
• Ability to work evening, weekends, and rotating shifts as required for Urgent Care operations.
• Willingness to travel between Urgent Care locations with reliable transportation.
• Ability to function in a fast-paced, high-stress environment while maintaining accuracy and professionalism.

Education:

• High School diploma or GED required
• Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or EMT certification preferred
• Phlebotomy certification (AMT, ASCP, NCA, or equivalent) preferred

Education

High School or Equivalent or better.

Experience

Experience with EHR systems and LIS software.

Experience working in an Urgent Care, emergency, or high-volume outpatient setting preferred.

Licenses & Certifications

Certd Phlebotomy Tech

Clinical Med/Adm Asst

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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Equal employment opportunity, including veterans and individuals with disabilities.