Urgent Care Front Desk Specialist

Philadelphia Urgent Care management; Fairoaks (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

vybe urgent care seeks a Front Desk Coordinator to support Horsham & Hatfield centers in a fast-paced environment. You will answer calls, greet patients and visitors, and assist with frontline duties to ensure smooth check-ins and patient flow.

Ideal candidates have healthcare exposure, excellent phone skills, and the ability to multitask with empathy. Vybe offers a competitive salary and benefits package for full-time roles.

Qualifications

• 6+ months' experience in a healthcare setting strongly preferred.
• Strong phone skills, including active listening while researching the patient's account.
• Familiarity with healthcare practices.
• Ability to work independently with minimal supervision.
• A minimum of a high school diploma or GED is required.
• Prefer a minimum of 6 months or more patient customer service in a physician or specialty practice setting.
• Experience on EMR, especially athenaNet is preferred.

Responsibilities

• Answer high volume of incoming calls in a prompt and courteous manner with a positive attitude to help the patients.
• Make outbound phone calls including following up on patient voicemails.
• Provide patients with accurate and complete information by utilizing EMR (Athena) with knowledge and confidence.
• Greet patients and visitors courteously and professionally, demonstrating caring, compassion and empathy in meeting their needs.

Skills

Customer service

Phone skills

Healthcare experience

Education

High school diploma or GED

Tools

AthenaNet EMR

Job description

vybe urgent care seeks a Front Desk Coordinator to support Horsham & Hatfield centers in a fast-paced environment. You will answer calls, greet patients and visitors, and assist with frontline duties to ensure smooth check-ins and patient flow.

Ideal candidates have healthcare exposure, excellent phone skills, and the ability to multitask with empathy. Vybe offers a competitive salary and benefits package for full-time roles.