Call Center Specialist

Vybe Urgent Care; Philadelphia (Philadelphia County); On-site; USD 21,000 - 26,000; Full time

Job summary

Vybe Urgent Care in Bala Cynwyd, PA, is hiring a Call Center Specialist to handle high volumes of patient calls, assist with greeting visitors, and provide information using Athena EMR. The role requires strong communication, empathy, and healthcare experience, with preference for prior physician practice contact.

You will collaborate with Center Managers and team members to deliver patient-focused service in a fast-paced environment, ensuring accuracy and patient satisfaction.

Qualifications

• 6+ months' experience in a healthcare setting strongly preferred.
• Strong phone skills with active listening while researching the patient's account.
• Familiarity with healthcare practices and EMR systems.
• Ability to work independently with minimal supervision; HS diploma or GED required.
• Prefer 6+ months patient customer service in physician or specialty practice.
• Experience with EMR, especially AthenaNet, is preferred.

Responsibilities

• Answer high volume of incoming calls promptly and courteously.
• Make outbound calls including follow-ups on patient voicemails.
• Provide patients with accurate information using EMR (Athena).
• Greet patients and visitors professionally, showing care and empathy.

Skills

Customer service

Healthcare experience

Phone skills

Active listening

Independent work

Education

High school diploma or GED

Tools

Athena EMR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Specialist

PCOM - ODUC, Philadelphia, PA, US

We’re making great healthcare easy for all. Will you join us?

Delivering great healthcare begins with you.That’sbecauseour on-site Call Center Specialists are an integral part of the vybe urgent care team! This is an exciting position for the right candidate in our corporate office in Bala Cynwyd, PA. You will professionally and courteously answer inbound calls, make outbound calls to patients and assist with greeting patients and visitors.

Must have strong customer service skills with healthcare experience strongly preferred. Must be able to work in a fast-paced environment with the ability to multitask. We are looking for candidates who are genuinely excited to help others. They're patient, empathetic, and passionately communicative. They are confident at troubleshooting and investigate if they don't have enough information to resolve issues. Regular interaction and collaboration with Center Managers and other members of the vybe urgent care team is essential

Key Responsibilities– your typical day

• Answer high volume of incoming calls in a prompt and courteous manner with a positive attitude to help the patients.
• Make outbound phone calls including following up on patient voicemails.
• Provide patients with accurate and complete information by utilizing EMR (Athena) with knowledge and confidence.
• Greet patients and visitors courteously and professionally, demonstrating caring, compassion and empathy in meeting their needs.

Qualifications

• 6+ months' experience in a healthcare setting strongly preferred
• Strong phone skills, including active listening while researching the patient's account
• Familiarity with healthcare practices
• Ability to work independently with minimal supervision
• A minimum of a high school diploma or GED is required.
• Prefer a minimum of 6 months or more patient customer service in a physician or specialty practice setting
• Experience on EMR, especially athenaNet is preferred

Get to knowvybe

We believe everyone deserves great care, delivered with warmth and kindness in a safe, clean setting. The work is sometimes challenging but our team also finds it incredibly rewarding. We learn from each other along the way, and this encourages your growth and success. We’ll show you every day we’re glad you’re part of our team. vybe offers a competitive salary and benefits package, plus extra perks that support you as you do the most meaningful work of your career.

Ready to make a difference? Good, we are too!

• Joining vybe, you’ll be at the forefront of creating a different kind of healthcare experience in your neighborhood!
• Everyone deserves great care, and you’ll help patients in a way that keeps them coming back to take better care of themselves.

Grow your career as part of a caring team!

• You’ll thrive in a high-energy environment that is also highly rewarding. The moment you join us, you will feel enthusiasm and support in every direction.
• We connect you to clinical education, leadership training, and ongoing mentorship so you always have the resources you need to succeed.
• We believe in the work we do and in having fun while doing it!

We share your values!

• Open, transparent, and inspiring— we take the time to get to know each other and build positive relationships with our team members and our patients.
• We value and celebrate diversity and inclusion of all identities.We arepleased topromote ourselves onGoogle as an LGBTQ Safe Space, andallour centers are Trans-friendly.

vybeurgent care is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin,veteranor disability status.