Urgent Care Concierge: Clinical Support Lead

Texas Health Resources; Addison (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401k

PTO

Medical insurance

Dental insurance

Paid parental leave

Flex spending

Tuition reimbursement

Student loan forgiveness

Job summary

Texas Health Breeze Urgent Care in Addison is seeking a Clinical Concierge MA/LVN to guide patients through urgent care visits, assist with care, register patients, document in EPIC, and help with labs and medications.

You will work across rotating positions, maintain professional interactions, and support the provider and team with throughput and comfort. Full-time shifts include weekends and holidays, with EPA training and ongoing competency expected.

Qualifications

• H.S. Diploma or Equivalent Required
• Successful completion of a Medical Assistant education program Certified or Registered Medical Assistant Required or Other Successful completion of a Vocational Nurse program Required.
• 6 months of Previous health care facility clinical experience as a LVN, MA, CNA, or other patient care experience or completion of an internal THR MA externship training program in lieu of experience Required.
• Previous experience with electronic health record preferred.
• Certified or Registered Medical Assistant in lieu of the completion of a Medical Assistant education program Req or LVN - Licensed Vocational Nurse State of Texas, if LVN Upon Hire Required.
• BCLS - Basic Cardiac Life Support (maintained every 2 years and required prior to providing independent patient care) within 30 days of hire Required.
• THR Urine Drug Collector training (Maintained every 5 years and required prior to providing independent care) within 30 days of hire Required

Responsibilities

• Collects identification and payor related documentation, conducts registration using EPIC workflow.
• Measures and documents vitals and communicates the resulting data to the consumer and provider, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level.
• Documents chief complaint, allergies, health history, and current medications accurately in EPIC for review by provider.
• Performs and documents laboratory testing and collections per provider orders and/or standard operating procedures, to include venipuncture with prior venipuncture competency check-off.
• Administers and documents oral and intramuscular medication using the appropriate medication verification workflow.
• Assists provider with procedures to include, but not limited to maintaining sterile field, laceration repair, I&D, and application of ortho-goods and assists with ortho-glass application.
• Behave in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and secondary guest(s) and in-line with patient experience standards.
• Welcomes the consumer and secondary guest(s) to the center (including eye contact, smile, greeting, and personal introduction) and inquires about the purpose and nature of the visit.
• Recognizes and notifies provider immediately of emergent patients, performs BLS, provides oxygen administration, and assists provider with emergency care.
• Schedules primary care referrals for consumers
• Maintains office supplies, medical supplies, and medications at appropriate par levels as assigned.
• Performs quality checks throughout out the facility per established policies and procedures.
• Other duties as assigned

Skills

Patient care

Customer service

Vital signs documentation

Medical terminology

Education

High School Diploma or Equivalent

Certified or Registered Medical Assistant

LVN license (Texas)

Tools

EPIC EHR

Venipuncture competency

Medication verification workflow

Job description

Texas Health Breeze Urgent Care in Addison is seeking a Clinical Concierge MA/LVN to guide patients through urgent care visits, assist with care, register patients, document in EPIC, and help with labs and medications.

You will work across rotating positions, maintain professional interactions, and support the provider and team with throughput and comfort. Full-time shifts include weekends and holidays, with EPA training and ongoing competency expected.