Clinical Concierge - Urgent Care - Full time, Days

Texas Health Resources; Plano (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k

PTO

Medical, dental

Paid Parental Leave

Tuition reimbursement

Student loan forgiveness

Job summary

Texas Health Breeze Urgent Care in Plano seeks a Clinical Concierge MA/LVN to guide patients through urgent care visits, perform vital signs, venipuncture, medication administration, and assist providers with procedures. The role includes patient registration, documentation in EPIC, and maintaining supplies in a fast-paced environment.

Ideal candidates have a high school diploma, MA or LVN training, and BCLS certification, with prior healthcare facility experience and strong customer service

Qualifications

• HS diploma or equivalent required.
• Successful completion of MA education program or LVN program required.

Responsibilities

• Guide patients and guests through urgent care visits, coordinating care with providers.
• Perform nursing-based tasks including vitals, specimen collection, and basic procedures.
• Register patients in EPIC and manage payments.
• Maintain supply levels and assist with clinical duties as assigned.
• Provide professional, empathetic customer service and safety focus.

Skills

Healthcare experience

Patient care

Electronic health record (EPIC)

Vital signs measurement

Customer service

Education

High school diploma or equivalent

Medical Assistant certification or LVN program

BCLS certification

Urine Drug Collector training

Tools

EPIC workflow

Job description

Clinical Concierge MA/LVN – Plano

Bring your passion to Texas Health so we are Better + Together

26010122

Location: 5964 W. Parker Rd., Suite 100, Plano. Texas 75093 (This position will float across multiple Texas Health Urgent Care Locations)

Works hours: Full-Time, 3-12-hour shifts a week (rotating days, weekends and holidays), 7:45 AM - 8:15 PM.

What You’ll Need

• H.S. Diploma or Equivalent Required And
• Successful completion of a Medical Assistant education program Certified or Registered Medical Assistant Required or Other Successful completion of a Vocational Nurse program Required.
• 6 months of Previous health care facility clinical experience as a LVN, MA, CNA, or other patient care experience or completion of an internal THR MA externship training program in lieu of experience Required.
• Previous experience with electronic health record preferred.
• Certified or Registered Medical Assistant in lieu of the completion of a Medical Assistant education program Req or LVN - Licensed Vocational Nurse State of Texas, if LVN Upon Hire Required.
• BCLS - Basic Cardiac Life Support (maintained every 2 years and required prior to providing independent patient care) within 30 days of hire Required.
• THR Urine Drug Collector training (Maintained every 5 years and required prior to providing independent care) within 30 days of hire Required

What You Will Do

It is the role of the Concierge to guide consumers and their "secondary guests" through the entire urgent care visit to enhance the consumer experience by maximizing throughput and delivering clinical excellence. The Concierge is responsible for a variety of clinical functions, including but not limited to assisting the provider with care and treatment, laboratory testing, and other duties. The Concierge also performs patient registration, collection of payments, rooming, and patient discharge. All Concierges are expected to maintain competency and perform in all assigned positions on a rotating basis. This position is a vital part of the urgent care team that works under the direction of the Site Manager and works closely with the provider and other clinical staff. Must demonstrate discretion; good judgment; diplomacy; decision-making; and a customer service attitude

• Collects identification and payor related documentation, conducts registration using EPIC workflow.
• Measures and documents vitals and communicates the resulting data to the consumer and provider, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level.
• Documents chief complaint, allergies, health history, and current medications accurately in EPIC for review by provider.
• Performs and documents laboratory testing and collections per provider orders and/or standard operating procedures, to include venipuncture with prior venipuncture competency check-off.
• Administers and documents oral and intramuscular medication using the appropriate medication verification workflow.
• Assists provider with procedures to include, but not limited to maintaining sterile field, laceration repair, I&D, and application of ortho-goods and assists with ortho-glass application.
• Behave in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and secondary guest(s) and in-line with patient experience standards.
• Welcomes the consumer and secondary guest(s) to the center (including eye contact, smile, greeting, and personal introduction) and inquires about the purpose and nature of the visit.
• Recognizes and notifies provider immediately of emergent patients, performs BLS, provides oxygen administration, and assists provider with emergency care.
• Schedules primary care referrals for consumers
• Maintains office supplies, medical supplies, and medications at appropriate par levels as assigned.
• Performs quality checks throughout out the facility per established policies and procedures.
• Other duties as assigned

Texas Health Breeze Urgent Care was designed, built and staffed with the needs of North Texans in mind. From allergies and earaches to sprains and strains, Texas Health Breeze stands ready to treat most minor illnesses and injuries.

Our centers are open 8 a.m. to 8 p.m., 365 days a year, to offer patients an easy, convenient and affordable option for the urgent care they require. Backed by Texas Health, one of the region’s largest health systems, we continue to add new locations across the Dallas Fort Worth area.

Check out just a few of the recent awards recognizing Texas Health Breeze Urgent Care:

• Best in DFW 2024 Dallas Morning News – Gold: Best Urgent Care/Walk-in Clinic - Dallas Northwest Highway
• Star Local Media Plano 2024 Finalist: Texas Health Breeze Urgent Care
• Southlake Style 2024 Reader’s Choice Finalist for Best Emergency Care and Best Urgent Care - Southlake
• Denton’s Original People’s Choice Awards 2024: Best Urgent Care Clinic – Denton
• Living Magazine Best of Reader’s Choice 2024 Winner – Best Urgent Care: Coppell, Flower Mound, Southlake, and Richardson

Through the support of Texas Health leadership, Texas Health Breeze Urgent Care has achieved and maintains the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation. This is a commendation that recognizes focused formalized training in the specialty of urgent care as it relates to both clinical training and the patient experience.

Additional perks of being a Texas Health Breeze Clinical Concierge

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.
• Learn more about our culture, benefits, and recent awards.

You will be equipped for this highly sought after role by a team that has received the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation mentioned above and have the opportunity to earn 20+ contact hours during orientation that can be utilized to renew your medical assistant certification.