Urgent Care Clinic Operations Lead

ADP, Inc.; Vancouver (WA); On-site; USD 64,000 - 67,000; Full time

Benefits offered by this job

Performance bonuses

Medical coverage for employees and in‑

401k with employer contribution

3 weeks Paid Time Off

Job summary

AFC is seeking an Assistant Clinic Manager to support the Clinic Manager in running day-to-day clinic operations, coaching non-provider staff, and ensuring high-quality patient care. The role combines clinical and business aspects to maintain efficient, profitable operations with strong communication and leadership requirements.

The position requires 2 years in medical industry and team oversight, CMA experience preferred, and an associate degree in a business or health-related field.

Qualifications

• 2 years of medical industry experience required
• 2 years of team oversight experience required
• Certified Medical Assistant experience/background highly preferred
• Associate’s degree in Business or health-related concentration preferred

Responsibilities

• Assist with day-to-day management of the clinic; schedule review and flow guidance
• Audit clinical practices and operations for high-quality patient care
• Schedule staff to maintain proper staffing metrics across roles
• Collaborate with Clinic Manager to ensure staffing for Provider staff
• Hiring, coaching, and evaluating non-provider staff
• Ensure onboarding and training completion for staff
• Interface with billing to optimize clinic revenue
• Monitor KPIs including NPS and Google reviews
• Develop strategies to improve patient care and flow
• Prepare daily deposits and reconcile payments weekly and monthly

Skills

Communication

Attention to detail

Leadership

Motivation

Team coordination

Education

Associate’s degree in Business or health-related field

Tools

Clockwise

Experity

Job description

AFC is seeking an Assistant Clinic Manager to support the Clinic Manager in running day-to-day clinic operations, coaching non-provider staff, and ensuring high-quality patient care. The role combines clinical and business aspects to maintain efficient, profitable operations with strong communication and leadership requirements.

The position requires 2 years in medical industry and team oversight, CMA experience preferred, and an associate degree in a business or health-related field.