Clinic Operations Lead — Assistant Manager Bonus Eligible

AFC Urgent Care Portland/Vancouver; Vancouver (WA); On-site; USD 64,000 - 67,000; Full time

Benefits offered by this job

Performance bonuses

Medical coverage for employees, spouse

401k with employer contribution

3 weeks paid time off

Job summary

AFC Urgent Care Portland/Vancouver is seeking an Assistant Clinic Manager to support the Clinic Manager, drive efficient operations, and coach non-provider staff. You will balance clinical knowledge with business needs to ensure quality patient care and clinic profitability.

Responsibilities include scheduling, staff development, policy enforcement, revenue optimization, and KPI monitoring, while maintaining HIPAA/OSHA/BOLI compliance and engaging with leadership.

Qualifications

• 2 years of medical industry experience, required. Urgent Care preferred.
• 2 years of team oversight experience, required
• Certified Medical Assistant experience/background, highly preferred
• Associate’s degree in Business or a health-related concentration, preferred

Responsibilities

• Assist with day-to-day management of the clinic; schedule review, staffing review, and flow evaluation and guidance.
• Audit clinical practices and operations to ensure high-quality patient care; review roadblocks and create SOPs.
• Schedule staff to ensure proper staffing metrics for all clinical staff (MA, Front Desk, LXMO, externs).
• Collaborate with Clinic Manager to ensure proper staffing levels for Provider staff.
• Hire, coach, and complete timely evaluation of performance for staff/direct reports.
• Ensure onboarding/training is completed and check-ins with the training team and Clinical Manager.
• Enforce company policies and procedures; model them.
• Monitor supplies/inventory and ordering; communicate issues to teams.
• Interface with billing to obtain optimal clinic revenue.
• Investigate and resolve patient complaints; monitor KPIs (NPS, reviews).
• Develop and implement strategies to improve patient care/flow.
• Prepare daily deposits and perform weekly/monthly reconciliations.
• Maintain HIPAA/OSHA/BOLI compliance at all times.
• Attend meetings and trainings as requested by Director of Operations.

Skills

Team leadership

Staff coaching

Operations management

Communication

Attention to detail

Education

Associate’s degree in Business or health-related concentration

Certified Medical Assistant experience/background

Tools

Clockwise scheduling software

Experity system

Job description

AFC Urgent Care Portland/Vancouver is seeking an Assistant Clinic Manager to support the Clinic Manager, drive efficient operations, and coach non-provider staff. You will balance clinical knowledge with business needs to ensure quality patient care and clinic profitability.

Responsibilities include scheduling, staff development, policy enforcement, revenue optimization, and KPI monitoring, while maintaining HIPAA/OSHA/BOLI compliance and engaging with leadership.