Clinic Manager

American Family Care; Meridianville (AL); On-site; USD 75,000 - 110,000; Full time

Job summary

American Family Care (AFC) is seeking an Urgent Care Clinic Manager to lead daily operations, supervise Medical Assistants, Receptionists, and X-Ray Techs, and partner with Providers to deliver outstanding patient experiences. You will own the center’s performance, including patient satisfaction, staff engagement, scheduling, compliance, and P&L management.

This role requires 3+ years in healthcare management, strong leadership, and a focus on operational excellence in an urgent care/ambulatory

Qualifications

• 3+ years of healthcare management experience (urgent care/ambulatory care preferred).
• Strong leadership with ability to coach and retain top performers.
• EMR experience or familiarity with clinic management software is a plus.

Responsibilities

• Lead and mentor non-provider staff, fostering service and operational excellence.
• Oversee day-to-day clinic operations including patient flow and scheduling.
• Monitor KPIs: wait times, patient satisfaction, staff turnover, budget adherence.
• Ensure HIPAA/OSHA compliance and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Communicate performance data and improvement plans with regional leadership.
• Oversee clinic finances, including budget control and P&L tracking.
• Support on the floor during peak hours as needed.

Skills

Leadership

Healthcare operations

Staff development

Conflict resolution

Tools

Experity

Job description

American Family Care (AFC) is on a mission to provide the Right Care, Right Now. As a leader in accessible, walk-in urgent care, we’re redefining patient-first healthcare in communities across the country. If you're a hands-on leader with a passion for healthcare operations and team development - this is your opportunity to drive real impact in a high-growth setting.

About the Role

As an Urgent Care Clinic Manager, you’ll be the heartbeat of the clinic - overseeing daily operations, leading a dynamic team, and ensuring exceptional patient experiences. This role combines the fast-paced environment of urgent care with the long-term leadership impact of healthcare administration.

You’ll supervise Medical Assistants, Receptionists, and X-Ray Techs while partnering closely with Providers and Advanced Practice Professionals. From patient satisfaction and staff engagement to scheduling, compliance, and P&L management - you’ll have full ownership of your center’s performance.

Key Responsibilities

• Lead and mentor non-provider staff, cultivating a culture of service, accountability, and operational excellence.
• Manage day-to-day clinic operations - ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
• Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
• Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
• Oversee clinic finances, including budget control and P&L tracking.
• Jump in as needed to support on the floor, especially during peak hours.

What We’re Looking For

• 3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
• Strong leadership background - able to coach, inspire, and retain high-performing teams.
• Clinical experience or Medical Assistant certification a plus.
• Proficient in scheduling and payroll systems; EMR experience (especially Experity) highly preferred.
• Solid understanding of healthcare administration, compliance, and budget management.
• Excellent communicator with strong emotional intelligence and decision-making skills.

Why Join AFC?

• A mission-driven culture centered around patient care and access.
• Nationally recognized brand with growth opportunities across markets.
• High-impact role with autonomy and daily variety.
• Ongoing training and leadership development.
• Competitive compensation and benefits.

Work environment

Fast-paced urgent care with frequent role-switching; prolonged standing/walking; routine exposure to blood and body fluids (strict PPE adherence); occasional lifting up to 25-30 lbs; weekend/evening shifts and float coverage as needed.