Urgent Care Clinic Leader — Operations & People Growth

IU Health; Bloomington (IN); On-site; USD 95,000 - 125,000; Full time

Job summary

Indiana University Health — Urgent Care Clinic Manager in Bloomington — is a fully onsite leadership role, Monday–Friday with evenings/weekends on call. You will drive operations, develop teams, and improve service delivery to meet patient expectations.

The role reports to Executive Director, Retail Health Services and supervises 8–10 staff, requiring a Bachelor's degree and 4–6 years of relevant experience, plus strong customer service and compliance focus.

Qualifications

• Bachelor's Degree required; business admin/management preferred.
• 4–6 years of relevant experience.
• Strong customer service skills.
• Ability to lead multiple projects with timely results.
• Knowledge of business applications.
• Compliance with policies and Code of Conduct.

Responsibilities

• Assist Senior Leader in planning, directing and operating areas of responsibility.
• Oversee day-to-day supervision in patient services and financial management.
• Ensure facility adequacy and effective service delivery.
• Maintain communication between staff, physicians, and administration; partners with health system.

Skills

Customer service

Leadership

Communication

Time management

Education

Bachelor's Degree in Business Administration/Management

Tools

Microsoft Office

Job description

Indiana University Health — Urgent Care Clinic Manager in Bloomington — is a fully onsite leadership role, Monday–Friday with evenings/weekends on call. You will drive operations, develop teams, and improve service delivery to meet patient expectations.

The role reports to Executive Director, Retail Health Services and supervises 8–10 staff, requiring a Bachelor's degree and 4–6 years of relevant experience, plus strong customer service and compliance focus.