Urgent 911 Dispatcher: Calm, Coordinated Rescue

911 Emergency Communications; Searsport (ME); On-site; USD 42,000 - 55,000; Full time

Job summary

911 Emergency Dispatcher opportunities in Searsport, Maine. Dispatchers connect callers with police, fire and EMS, gather essential information, and coordinate responders according to agency procedures.

The position demands calm communication, strong listening skills, accurate typing, and the ability to work under pressure across multiple radio and computer systems. Shift work, overtime, and background checks are typical.

Qualifications

• High school diploma or GED commonly required; some agencies may seek prior emergency communications experience or certifications.
• Accurate typing, active listening, clear speech, basic computer proficiency, and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders and monitor radio traffic as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Job description

911 Emergency Dispatcher opportunities in Searsport, Maine. Dispatchers connect callers with police, fire and EMS, gather essential information, and coordinate responders according to agency procedures.

The position demands calm communication, strong listening skills, accurate typing, and the ability to work under pressure across multiple radio and computer systems. Shift work, overtime, and background checks are typical.