Urgency Center Technician - New Hope - Urgent Care

North Memorial Health; New Hope (MN); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Sign-On Bonus up to $3,000

Shift differential pay

Job summary

North Memorial Health is seeking an Urgency Center Technician to deliver supportive, high‑quality care under the care team in a fast-paced clinic environment.

The role emphasizes strong communication, English proficiency, and adherence to infection control standards while helping manage patient flow and ensuring a positive patient experience. Emphasis on teamwork and safety aligns with our DEI values and mission.

Qualifications

• EMT program completion is required.
• 1+ years’ experience as a clinical technician in a clinic or hospital setting (ED experience preferred).
• Must be able to read, write, and speak English sufficiently to perform essential functions.

Responsibilities

• Provide supportive, comforting, high-quality care under the care team.
• Help manage the flow of patients throughout Clinic Services.
• Demonstrate North Memorial Health values and patient-centered approach.
• Maintain safety, infection control, and quality standards in daily tasks.

Skills

Communication skills

English proficiency

Computer skills

Initiative

Customer service

Conflict resolution

Infection control

Critical thinking

Education

EMT program completion

Job description

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (:5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About This Position

The Urgency Center Technician is responsible to provide supportive, comforting, and high-quality care under the direction of the care team to patients and families. Actively and consistently demonstrates the mission, vision, values, and guiding principles of Clinic Services and Blaze Health. Helps manage the flow of patients throughout Clinic Services

Requirements

Education

• Successful completion of an EMT program.

Experience

• 1+ years’ experience as a clinical technician in a clinic or hospital setting; emergency department-specific experience desired.

Knowledge, Skills And Abilities

• Strong communication skills with demonstrated ability to express ideas and information (both oral and written) clearly and concisely in a manner appropriate to the audience.
• Must be able to read, write, and speak English sufficiently to perform the essential functions of the position required.
• Skill in basic computer operations.
• Ability to be anticipatory to the needs of the patient; to take initiative, be self-motivated and a proactive, independent, accountable, dependable performer.
• Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others.
• Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations.
• Ability to maintain quality, safety and infection control standards.
• Demonstrated ability to critically think and utilize established standing protocols.

Licensure/Certification

• BLS certification
• National or State EMT certification

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Non Contract

Hours per two week pay period: 72

Shift: Day/Evening 12 hours

Weekend Requirement: Weekends by Department Rotation

Schedule:

Schedule is subject to change based on operational needs:

Week 1: M 8:00a-8:30p/Th 7:45a-8:15p

Week 2: Sa/Su 8:00a-8:30p

Week 3: M 7:45a-8:15p/F 8:00a-8:30p

Week 4: M/Tu 7:45a-8:15p

Week 5: Sa/Su 8:00a-8:30p

Week 6: Tu 8:00a-8:30p/F 7:45a-8:15p

Call Requirement: None

Remote or On-site: On-site

FLSA Status: Non-Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range: B11 ($19.76 - $29.64), based on experience

Sign-On Bonus: Eligible for up to $3,000. Bonus is prorated based on FTE.

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position