Emergency Care Center Technician

North Memorial Health; Minneapolis, Saint Paul (MN, MN); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Job summary

North Memorial Health’s Maple Grove Emergency Care Center seeks a dedicated ECC Technician to support the care team at nights, 12-hour shifts, with a every 3rd weekend schedule, on-site in Maple Grove, MN. You’ll deliver compassionate, timely care to customers and families, align with our mission, and uphold safety and infection-control standards.

Requires EMT certification or ED experience, strong English communication, and a high school diploma; full-time, non-exempt, with eligible health

Qualifications

• 1+ years’ experience as nursing assistant, EMT in clinic/hospital or ED setting, or EMT in EMS service.
• Able to anticipate customer needs, take initiative and be dependable.
• Strong communication, written and spoken English; patient service focus.

Responsibilities

• Assist Emergency Care Center team with supportive, compassionate care to customers and families.
• Communicate with care team about progress, concerns, and questions.
• Adhere to mission, vision, values and infection-control standards.

Skills

Communication skills

Customer service

English proficiency

Education

High school diploma or equivalent

EMT certification or ED experience

Job description

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health. Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (:5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About This Position

The Emergency Care Center Technician is responsible for assisting the Emergency Care Center team by providing supportive, comforting and compassionate care to customers and families. Receives direction and collaborates with the care team to meet identified goals of the customer, shift, care center, and hospital. Regularly communicates with care team related to progress, concerns, questions, or issues that arise. Actively and consistently demonstrates the mission, vision, values and guiding principles of Maple Grove Hospital.

Requirements

Education

• High school diploma or equivalent.
• Previous or active EMT state certification or one year of previous ED experience required at hire.

Experience

MINIMUM EXPERIENCE, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

• 1 + years’ experience as a nursing assistant, EMT in a clinic or hospital setting, Emergency department-specific experience, or EMT in an EMS Service, Required.
• Ability to be anticipatory to the needs of the customer; to take initiative, be self-motivated and a proactive, independent, accountable, dependable performer.
• Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others.
• Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form) clearly and concisely in a manner appropriate to the audience.
• Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations.
• Ability to maintain quality, safety and infection control standards.
• Must be able to read, write and speak effectively in English.

Special Knowledge, Skills And Abilities Required

• Knowledge of nursing theory and practice and primary care principles and practices.

Licensure/Certification

• Current BLS certification required.
• Current EMSRB EMT or EMSRB Paramedic Certification or be able to obtain within 30 days of hire date OR meets previous experience requirement.

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Maple Grove Non Contract
Hours per two week pay period: 60
Shift: Nights 12 hours
Weekend Requirement: Every 3rd Weekend
Call Requirement: Occasional Call
Remote or On-site: On-site
FLSA Status: Non-Exempt
Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.
Salary Range: MG ECC TECH ($24.02 - $31.01), based on experience
Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.
STI Bonus Eligible: False
Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position