Urbandale Team Leader

Champion Xpress Carwash; Urbandale (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Champion Xpress Carwash is seeking a Team Leader to support daily team leadership, training, and coaching while upholding our values, policies, and brand standards. You will ensure safety, coach staff, and lead in the Site Leader’s absence to deliver exceptional guest experiences.

You will also drive sales, manage the storefront and equipment, and coordinate with leadership to maintain a high-quality site ready for customers in all weather conditions.

Qualifications

• Excellent organizational and time management skills.
• High school diploma or equivalent preferred.
• Related management experience preferred.
• Excellent verbal and written communication skills.
• Physical requirements: outdoor work in all weather, able to stand for long periods, lift up to 40 pounds.

Responsibilities

• Assist with day-to-day team leading, training, and coaching while upholding company values, policies, culture, and brand standards.
• Lead the team in the absence of the Site Leader & Assistant Site Leader.
• Provide excellent customer service to ensure guest satisfaction.
• Follow safety guidelines and maintain a clean, safe site and proper equipment operation.
• Drive sales, memberships and loyalty programs, and respond to fluctuating business flow.

Skills

Leadership

Customer service

Communication

Time management

Team coaching

Education

High school diploma

Job description

Job SummaryTeam Leader is responsible for assisting with day-to-day team leading, training, and coaching while maintaining company values, policies, culture, and brand standards at all times. Team Leaders must adherence to company principles, values, and policies to deliver high levels of customer service.ResponsibilitiesEnsure company policies and safety procedures are adhered to in carrying out given tasks dailyAssist with the coaching, training, and development of new and existing staff.Ensuring the right thing is done at all times for our customers and fellow teammatesLead the team in absence of the Site Leader & Assistant Site LeaderProvide excellent customer service at all times to ensure guest satisfaction.Follow all procedural, operational, and safety guidelines.Maintain a clean and safe site at all times (tunnel, equipment, lot, lobby, restrooms)Ensure all equipment and mechanicals are working to their optimum capability.Inform Leadership of equipment or mechanical issues immediately.Drive sales, memberships, loyalty programs.Respond to/relieve congested areas due to fluctuations in business flow.Maintain overall site appearance/equipment /Brand Standards.Ensuring the right thing is done at all times for our customers and fellow teammates.DutiesSafety AdherenceTeam PresentationDaily ReportingProcess TrainingRolePlay LeaderTask LeaderReceive packagesDaily Cleaning ChecklistIncident Claim Initial ContactTier 1 Mechanical SolutionsSkills and Education RequirementsExcellent organizational and time management skills.High school diploma or equivalent preferred.Related management experience preferredExcellent verbal and written communication skills.Physical Job RequirementsAbility to work outdoors in all weather conditions and seasonsIs willing to work a 40 hours per week including weekends and holidaysBe on your feet for extended periods of timePhysically able to bend, stoop, squat, kneel, reach, step to perform job dutiesAbility to carry up to 40 pounds short distancesAlert and able to maneuver around moving vehicles and equipment