Urbandale Site Leader

Champion Xpress Carwash; Urbandale (IA); On-site; USD 52,000 - 78,000; Full time

Job summary

Champion Xpress Carwash in Urbandale, IA is seeking a Site Leader to oversee day-to-day operations, drive guest satisfaction, and meet sales and profitability goals. You will lead staff, schedule, train, and coach teammates while upholding brand standards and safety policies.

Responsibilities include maintaining a clean, safe site, ensuring equipment operates properly, managing labor and supplies, and responding quickly to issues.

Qualifications

• High school diploma or equivalent preferred.
• Related management experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Provide excellent customer service at all times to ensure guest satisfaction.
• Lead the overall site operations, production, labor, and profitability.
• Follow all procedural, operational, and safety guidelines.
• Maintain a clean and safe site at all times (tunnel, equipment, lot, lobby, restrooms).
• Drive sales, memberships, loyalty programs.
• Manage labor, expenses, chemical/supply utilization.
• Ensure the location is staffed for business every day.
• Respond to/relieve congested areas due to fluctuations in business flow.
• Maintain overall site appearance/equipment /Brand Standards.
• Hiring/Promoting/Termination
• DutiesSafety Adherence
• Site Presentation
• Weekly Coaching
• KPIs
• Key Holder
• Cash Handling
• Operational Reports
• Monthly Leadership Training
• Performance Reviews
• Weekly Cleaning Checklist
• Assistant Site Leader Training
• Scheduling
• Incident Claim Escalation
• People, Product and Presentation Quality Control
• Chemical Ordering
• Salt Management
• Tunnel Lubrication
• Tier 3 Mechanical Solutions
• Reclaim System Management
• MCC Air Filter Management
• RO Water System Management
• Supply Ordering
• Spare Part Ordering Approved by Area Technician
• Site Leader Assessments
• Any other duties assigned by Leadership

Skills

Management

Leadership

Communication

Scheduling

Customer service

KPI tracking

Education

High School Diploma or equivalent

Job description

Job SummarySite Leader is responsible for the day-to-day operations of the business, attaining sales/profit goals, hiring, training, and sustaining staff while maintaining company values, policies, culture, and brand standards at all times. Site Leaders use their leadership and adherence to company principles, values, and policies to deliver high levels of customer service.ResponsibilitiesProvide excellent customer service at all times to ensure guest satisfaction.Lead the overall site operations, production, labor, and profitability.Follow all procedural, operational, and safety guidelines.Maintain a clean and safe site at all times (tunnel, equipment, lot, lobby, restrooms)Ensure all equipment and mechanicals are working to their optimum capability.Address any equipment or mechanical issue immediately.Drive sales, memberships, loyalty programs.Manage labor, expenses, chemical/supply utilization.Ensure the location is staffed for business every day.Respond to/relieve congested areas due to fluctuations in business flow.Maintain overall site appearance/equipment /Brand Standards.Ensuring the right thing is done at all times for our customers and fellow teammates.Hiring/Promoting/TerminationDutiesSafety AdherenceSite PresentationWeekly CoachingKPIsKey HolderCash HandlingOperational ReportsMonthly Leadership TrainingPerformance ReviewsWeekly Cleaning ChecklistAssistant Site Leader TrainingSchedulingIncident Claim EscalationPeople, Product and Presentation Quality ControlChemical OrderingSalt ManagementTunnel LubricationTier 3 Mechanical SolutionsReclaim System ManagementMCC Air Filter ManagementRO Water System ManagementSupply OrderingSpare Part Ordering Approved by Area TechnicianSite Leader AssessmentsAny other duties assigned by LeadershipSkills and Education RequirementsExcellent organizational and time management skills.High school diploma or equivalent preferred.Related management experience preferredExcellent verbal and written communication skills.Physical Job RequirementsAbility to work outdoors in all weather conditions and seasonsIs willing to work a minimum of 45 hours per week including weekends and holidaysBe on your feet for extended periods of timePhysically able to bend, stoop, squat, kneel, reach, step to perform job dutiesAbility to carry up to 40 pounds short distancesAlert and able to maneuver around moving vehicles and equipmentValid Texas Class C Driver’s License (required)Record of safe driving for the last three years as shown on current MVR, with no serious accidents or traffic violations (required)