Rio East Team Leader

Champion Xpress Carwash; Rio Rancho (NM); On-site; USD 22,000 - 23,000; Full time

Job summary

Champion Xpress Carwash in Rio Rancho, NM is seeking a Team Leader to support day-to-day team leadership, training, and coaching while upholding company values, policies, culture, and brand standards.

The role emphasizes coaching staff, maintaining safety and procedural adherence, delivering exceptional customer service, and driving sales. Candidates should be prepared for a full-time schedule, including weekends, at the Rio Rancho location.

Qualifications

• High school diploma or equivalent preferred.
• Related management experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Ensure company policies and safety procedures are adhered to in carrying out tasks daily.
• Assist with the coaching, training, and development of new and existing staff.
• Ensure high levels of customer service and guest satisfaction.
• Lead the team in absence of the Site Leader & Assistant Site Leader.
• Drive sales, memberships, loyalty programs, and customer engagement.
• Maintain a clean, safe site and ensure equipment and facilities are operational.

Skills

Organizational skills

Communication skills

Time management

Education

High school diploma or equivalent

Related management experience

Job description

Job Location: NMRRRR - RIO RANCHO, NM 87124

Position Type: Full Time

Salary Range: $16.00 - $17.00 Hourly

Job Shift: Any

Job Summary

Team Leader is responsible for assisting with day-to-day team leading, training, and coaching while maintaining company values, policies, culture, and brand standards at all times. Team Leaders must adherence to company principles, values, and policies to deliver high levels of customer service.

Responsibilities

• Ensure company policies and safety procedures are adhered to in carrying out given tasks daily
• Assist with the coaching, training, and development of new and existing staff.
• Ensuring the right thing is done at all times for our customers and fellow teammates
• Lead the team in absence of the Site Leader & Assistant Site Leader
• Provide excellent customer service at all times to ensure guest satisfaction.
• Follow all procedural, operational, and safety guidelines.
• Maintain a clean and safe site at all times (tunnel, equipment, lot, lobby, restrooms)
• Ensure all equipment and mechanicals are working to their optimum capability.
• Inform Leadership of equipment or mechanical issues immediately.
• Drive sales, memberships, loyalty programs.
• Respond to/relieve congested areas due to fluctuations in business flow.
• Maintain overall site appearance/equipment /Brand Standards.
• Ensuring the right thing is done at all times for our customers and fellow teammates.

Duties

• Safety Adherence
• Team Presentation
• Daily Reporting
• Process Training
• RolePlay Leader
• Task Leader
• Receive packages
• Daily Cleaning Checklist
• Incident Claim Initial Contact
• Tier 1 Mechanical Solutions

QualificationsSkills and Education Requirements

• Excellent organizational and time management skills.
• High school diploma or equivalent preferred.
• Related management experience preferred
• Excellent verbal and written communication skills.

Physical Job Requirements

• Ability to work outdoors in all weather conditions and seasons
• Is willing to work a 40 hours per week including weekends and holidays
• Be on your feet for extended periods of time
• Physically able to bend, stoop, squat, kneel, reach, step to perform job duties
• Ability to carry up to 40 pounds short distances
• Alert and able to maneuver around moving vehicles and equipment