Uptime Services Specialist - End-to-End Order Leader

Cummins Inc.; Florence (KY); On-site; USD 45,000 - 60,000; Full time

Job summary

Cummins Inc. is seeking an Uptime Services Representative for the Florence, KY location.

You will own the end-to-end order life cycle for assigned customers, acting as single point of contact to resolve processing, scheduling, and shipping queries. You will collaborate with service teams, distributors, and stakeholders to ensure timely order throughput, adherence to policy, and proactive customer communication.

Qualifications

• Demonstrated role competence is required. College, university, or equivalent Bachelor's degree in relevant discipline is preferred.
• This position may require licensing for compliance with export controls or sanctions regulations.

Responsibilities

• End-to-end order life cycle management for assigned customer accounts and serve as single point of contact.
• Resolve order processing, scheduling, and shipping queries to ensure timely fulfillment.
• Provide consultative, order life cycle support information (lead time, availability, policy) and guidance to customers.
• Collaborate with internal production, planning, and materials teams to ensure accurate throughput and financial targets.
• Communicate across sales, warehouse, and logistics teams to resolve customer queries and status updates.
• Participate in continuous improvement projects and back-up support for other Uptime Services Representatives.

Skills

Customer focus

Collaboration

Communication

Problem solving

Process improvement

Adaptability

Order life cycle knowledge

Customer support

Cross-functional teamwork

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Access

Salesforce Service Cloud

Job description

Cummins Inc. is seeking an Uptime Services Representative for the Florence, KY location.

You will own the end-to-end order life cycle for assigned customers, acting as single point of contact to resolve processing, scheduling, and shipping queries. You will collaborate with service teams, distributors, and stakeholders to ensure timely order throughput, adherence to policy, and proactive customer communication.