Uptime Engineer: Field Service & Warranty

BOMAG AMERICAS INC; Ridgeway (SC); On-site; USD 75,000 - 105,000; Full time

Job summary

BOMAG Americas Inc. is seeking an Uptime Engineer to provide problem resolution for complex technical issues related to construction equipment, supporting distributors and the Aftersales team.

The role includes warranty oversight, product training, and coordination with Engineering and QA to drive field improvements. The candidate should have an associate degree or equivalent, 5+ years of technical experience in construction equipment, and be able to work in a fast-paced manufacturing

Qualifications

• Associate degree or equivalent preferred.
• 5+ years of technical experience with construction equipment preferred.
• Desire and ability to work in fast paced manufacturing environment.
• Ability to read, understand, and follow oral and written instructions.

Responsibilities

• Deliver distributor and customer satisfaction through quality and timeliness of support provided.
• Provide technical assistance to distributor/customer network.
• Serve as the technical liaison with parts operation.
• Maintain accurate records and provide special reports as requested.
• Create/ own service bulletins for the products which they’re responsible.
• Field technical problem resolution coordination with Engineering.
• Identify repetitive failure patterns, recommend, and manage field product improvements or campaigns for the products assigned.
• Provide warranty oversight for product warranty claims for individual product responsibilities.
• Assist with product technical training when required.
• Interact directly with the VP of Service & Solutions, Warranty Administrator, Field service Product Support Uptime Engineer’s, Sales team and other departments including Engineering, Quality Assurance (Q.A.), Parts, PIC, Purchasing, Boppard Central Service and Manufacturing.
• Travel as required.

Tools

SAP

Job description

BOMAG Americas Inc. is seeking an Uptime Engineer to provide problem resolution for complex technical issues related to construction equipment, supporting distributors and the Aftersales team.

The role includes warranty oversight, product training, and coordination with Engineering and QA to drive field improvements. The candidate should have an associate degree or equivalent, 5+ years of technical experience in construction equipment, and be able to work in a fast-paced manufacturing