Upsell-Driven Retail Associate | Guest Experience Specialist

Whitetail Club; McCall (ID); On-site; USD 19,000 - 28,000; Full time

Job description

Who Are We?

Shore Lodge is one of the top three resorts in the West according to Conde Nast Traveler. Our first and foremost priority is to create exceptional lifetime memories for our members and guests. Retail Sales professionals, if you are looking for a Mountain Career Destination, there is none better! Join us to be a part of this Mountain Lake Magic and see why we never want to leave!

Retail Shop Attendant Summary

Are you a retail sales guru? Do you love to sell? If you are motivated by providing excellent customer engagement experiences while seeking opportunities to upsell, then this is the job for you! Creating displays that are pleasing to the eye while organizing and maintaining inventory levels is the fun part of this job.

What You Get To Do

• Welcome upon arrival and provide excellent customer engagement to all patrons.
• Discover customer needs and appropriately suggest products to enhance their experience.
• Assist customers in the selection and purchase of specialty items.
• Respond timely to customer needs and continuously express a genuine and heartfelt thank you.
• Continually familiarize yourself with inventory to make accurate suggestions to customer needs.
• Create pleasing and eye‑catching displays for merchandising success.
• Follow standards for merchandising, stocking, rotating, and storing all products and accurately track inventory.
• Follow processes for cash handling, register as well as procedural policies.
• Perform other duties and responsibilities as assigned.

Requirements

• Strong upselling and customer engagement skills.
• Strong organization and detail‑oriented abilities.
• Exceptional interpersonal and communication skills.
• Previous accurate cash handling experience.
• High School Diploma.
• Computer experience operating a point‑of‑sale system as well as Microsoft Office applications.