Upscale Retail Concierge (Part-Time)

Kohler Hospitality; Kohler (WI); On-site; USD 19,000 - 28,000; Part time

Job summary

Kohler Co. in Kohler, Wisconsin is seeking a Customer Service Assistant I for our high-end convenience store. You will greet customers, handle transactions, and provide personalized recommendations to reinforce the store's premium brand.

This casual, part-time role requires strong communication, basic math and POS familiarity. Shifts include weekends and some weekdays starting early morning; training will cover hospitality standards and loss prevention procedures.

Qualifications

• Previous retail or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, detail-oriented environment.
• Familiarity with POS systems and basic math skills.
• Passion for hospitality and creating memorable customer experiences.
• Ability to lift up to 50lbs and stand for long periods of time.
• Ability to obtain WI Class C UST Operator Certification within 30 days of start of employment.
• Ability to obtain WI Class A bartender "operator" license from approved program within 30 days of start of employment.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Greet customers with a polished, friendly demeanor
• Provide personalized service, including product recommendations
• Handle customer inquiries and resolve minor concerns with grace and professionalism
• Accurately scan and ring up purchases using the POS system
• Process payments via cash, credit, mobile pay, gift cards, and various other forms of payment
• Restock shelves, coolers and displays to maintain visually appealing displays
• Maintain a clean, organized, and visually appealing checkout area
• Perform routine cleaning and sanitization of work areas, equipment, and common spaces
• Follow dress code and grooming standards that reflect the upscale environment
• Communicate effectively with team members and management
• Support other areas during peak times or special events
• Participate in ongoing training to stay informed about new products and promotions
• Follow all cash handling procedures and store policies
• Monitor for potential loss prevention issues and report concerns
• Ensure accurate pricing and promotional application Stay informed about Kohler, Wisconsin resort and village: directions, restaurants, special events, hours of operation, etc.
• Will complete all duties and requests, as assigned by management

Skills

Customer service

Communication skills

Detail oriented

POS familiarity

Hospitality

Physical ability

UST certification

Bartender license

Flexible availability

Job description

Kohler Co. in Kohler, Wisconsin is seeking a Customer Service Assistant I for our high-end convenience store. You will greet customers, handle transactions, and provide personalized recommendations to reinforce the store's premium brand.

This casual, part-time role requires strong communication, basic math and POS familiarity. Shifts include weekends and some weekdays starting early morning; training will cover hospitality standards and loss prevention procedures.