Upscale Restaurant Operations Leader

The Edgewater; Madison (WI); Hybrid; USD 55,000 - 60,000; Full time

Job summary

The Edgewater in Madison operates The Statehouse, Augie’s Tavern, and In-Room Dining, delivering upscale American cuisine with lakeview charm. The Statehouse Manager leads daily operations, guest service excellence, and staff performance to ensure a seamless guest experience.

Ideal candidates bring college-level hospitality education or equivalent and strong leadership, with a track record of managing complex restaurant teams, budgets, and safety compliance.

Qualifications

• Bachelor’s degree in Hospitality Management or equivalent experience.
• Strong leadership, interpersonal, and communication skills.
• Experience managing high-service restaurant operations.

Responsibilities

• Lead and mentor staff to maintain high service standards.
• Oversee day-to-day operations across The Statehouse, Augie's Tavern, and In-Room Dining.
• Monitor guest satisfaction and resolve issues promptly.
• Manage payroll reporting, tip distribution, and staff scheduling.
• Drive profitability through cost control and upselling.
• Ensure compliance with liquor liability laws and safety standards.
• Recruit and onboard staff in partnership with Human Resources.

Skills

Staff leadership

Guest service

Communication

Teamwork

Multitasking

Problem solving

Education

Bachelor’s degree in Hospitality Management or equivalent

Tools

POS systems

Inventory management

Job description

The Edgewater in Madison operates The Statehouse, Augie’s Tavern, and In-Room Dining, delivering upscale American cuisine with lakeview charm. The Statehouse Manager leads daily operations, guest service excellence, and staff performance to ensure a seamless guest experience.

Ideal candidates bring college-level hospitality education or equivalent and strong leadership, with a track record of managing complex restaurant teams, budgets, and safety compliance.