Upscale Restaurant General Manager - Lead Guest Experience

Silver Ventures; San Antonio (TX); On-site; USD 85,000 - 140,000; Full time

Job summary

Rosso seeks a General Manager to be the operational heartbeat of the restaurant, driving guest experience, culture, and financial performance. You will lead FOH service, collaborate with the Executive Chef, and partner with the AGM team to ensure seamless operations and exceptional hospitality.

You will manage a 30+ person team in a fast-paced setting, uphold Rosso’s service standards, and leverage beverage programs to boost revenue while maintaining strict cost controls.

Qualifications

• 5+ years in restaurant management; 2+ years as GM or AGM in a full-service upscale concept
• Demonstrated ability to manage a team of 30+ in a high-volume service environment
• Financial literacy: reads and acts on a P&L, manages to labor and cost targets
• Sales-driven mindset: understands how hospitality, beverage, and guest experience connect to revenue
• Experience with Toast POS and Resy or OpenTable
• TABC certification
• Documented tenure: consistent track record in prior roles is a meaningful factor in our evaluation

Responsibilities

• Own the full guest experience from arrival through farewell, every touchpoint, every shift
• Maintain and enforce Rosso's steps of service, tableside standards, and hospitality philosophy across the FOH team
• Lead service with a beverage-forward approach; wine, cocktail, and digestive programs are revenue drivers
• Resolve guest situations in real time with grace and decisiveness; set the standard for how every situation is handled
• Manage reservation flow and pacing in coordination with the AGM team
• Oversee all operational systems in the building, technology, music, environment, vendor relationships, and any physical aspect of the guest experience not otherwise assigned

Skills

Restaurant leadership

P&L management

Staff development

Guest experience

Revenue growth

Tools

Toast POS

Resy

OpenTable

Job description

Rosso seeks a General Manager to be the operational heartbeat of the restaurant, driving guest experience, culture, and financial performance. You will lead FOH service, collaborate with the Executive Chef, and partner with the AGM team to ensure seamless operations and exceptional hospitality.

You will manage a 30+ person team in a fast-paced setting, uphold Rosso’s service standards, and leverage beverage programs to boost revenue while maintaining strict cost controls.