Upscale Restaurant General Manager — Hospitality Leader

World Equestrian Center; Ocala (FL); On-site; USD 75,000 - 105,000; Full time

Job summary

World Equestrian Center seeks a General Manager for Polo Pony Restaurant to lead all front-of-house and restaurant operations, ensuring exceptional guest experiences and financial performance. You will recruit, coach, and develop a high-performing team and partner with culinary leadership to maintain menu quality and service standards.

The role requires strong leadership, experience in upscale dining, and a focus on cost control, guest satisfaction, and staff development in a high-volume

Qualifications

• 3-5 years of experience in restaurant management, with 2 years in a GM or senior leadership role.
• Demonstrated success in leading teams, driving guest satisfaction, and achieving financial goals.
• Strong knowledge of food and beverage operations, restaurant financial management, labor controls, and inventory management.

Responsibilities

• Provide overall leadership and direction for Polo Pony Restaurant operations to align with goals and service standards.
• Recruit, train, coach, and evaluate restaurant team members and managers to build a high-performing workforce.
• Create and maintain a guest-focused culture that delivers exceptional hospitality.
• Monitor and manage labor costs, operating expenses, and other expenditures to achieve financial objectives.
• Drive revenue growth through staffing, service execution, upselling, promotions, and efficiency.
• Collaborate with culinary leadership to maintain menu quality and guest satisfaction.
• Oversee inventory management, purchasing, product utilization, and cost controls.
• Ensure facilities and service areas are clean, organized, and maintained to high standards.
• Analyze guest feedback, data and financials to identify improvements and implement action plans.
• Develop and execute training programs to enhance service standards and employee performance.
• Foster open communication with coaching and feedback to team members and supervisors.
• Ensure compliance with all local, state, and federal regulations including health, sanitation, and alcohol service.
• Maintain adherence to World Equestrian Center policies and service standards.
• Collaborate with other outlets and departments for events and operational needs.
• Respond professionally to guest concerns and resolve issues promptly.
• Maintain safe work environment through adherence to safety policies.

Skills

Restaurant management

Leadership

Guest satisfaction

Financial management

Communication

Problem solving

English proficiency

Education

ServSafe Food Manager Certification

Alcohol service certification

Tools

Microsoft Office

Restaurant POS systems

Job description

World Equestrian Center seeks a General Manager for Polo Pony Restaurant to lead all front-of-house and restaurant operations, ensuring exceptional guest experiences and financial performance. You will recruit, coach, and develop a high-performing team and partner with culinary leadership to maintain menu quality and service standards.

The role requires strong leadership, experience in upscale dining, and a focus on cost control, guest satisfaction, and staff development in a high-volume