Upscale Lounge Server — Flexible Hours & Guest Satisfaction

Choice Hotels International; Seattle (WA); Vor Ort; USD 24.000 - 34.000; Vollzeit

Zusammenfassung

Choice Hotels International is seeking a Server to create 100% Guest Satisfaction by serving customers promptly and efficiently in our lounge, with a pay rate of $20.74 per hour. Responsibilities include setting up tables, taking orders, coordinating with bartenders and kitchen staff, and ensuring accurate billing.

The role requires a high school diploma (or GED) and up to two years of upscale hospitality experience, with a flexible schedule including weekends and holidays.

Qualifikationen

• Two years of experience in a similar position within an upscale environment is preferred
• Must have excellent customer service skills
• Willing to work a flexible schedule including weekends and holidays

Aufgaben

• Ensures proper setup of tables to in the lounge
• Inspects linen, silver, china and other items prior to using them
• Takes customer orders and provides suggestions for both beverage and food
• Reports beverage orders to bartenders, ensure drinks are garnished before serving
• Coordinates service with other servers and Chef
• Serves food and beverages to guests, refills beverages as needed
• Removes dirty glasses, linens and dishes from lounge area
• Responds to customer requests and complaints
• Cleans lounge area during and after events
• Adheres to legal and/or company policies and standards
• Understands and follows the laws and guidelines for beverage service
• Closes out the customer’s bill applying cash and credit cards in accordance with established procedures
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.

Kenntnisse

Customer service

Upscale environment

Flexible schedule

Ausbildung

High school diploma or GED

Jobbeschreibung

Choice Hotels International is seeking a Server to create 100% Guest Satisfaction by serving customers promptly and efficiently in our lounge, with a pay rate of $20.74 per hour. Responsibilities include setting up tables, taking orders, coordinating with bartenders and kitchen staff, and ensuring accurate billing.

The role requires a high school diploma (or GED) and up to two years of upscale hospitality experience, with a flexible schedule including weekends and holidays.