Upscale In-Room Dining Server | Guest Experience

70 Centennial Olympic Park OZ Employer LLC DBA Hotel Phoenix; Atlanta (GA); On-site; USD 26,000 - 36,000; Full time

Job summary

Hotel Phoenix in Atlanta, GA seeks an In-Room Dining Server to deliver exceptional in-room dining experiences. You will take orders, serve meals, and ensure guest comfort and satisfaction with attention to presentation and cleanliness.

Ideal candidates have a high school diploma and prior food and beverage service experience, with strong communication and the stamina to stand for long periods while carrying trays up to 25 pounds. Multilingual abilities are a plus.

Qualifications

• High school diploma or equivalent.
• Experience in food and beverage service, preferably in a hotel or hospitality environment.
• Ability to communicate clearly and professionally with guests and team members.
• Basic math skills for handling orders and payments.
• Ability to stand and walk for extended periods and carry trays weighing up to 25 pounds.

Responsibilities

• Greet guests warmly and take in-room dining orders accurately, noting any special requests or dietary restrictions.
• Deliver food and beverages to guest rooms promptly while maintaining presentation and temperature.
• Set up trays and dining areas in guest rooms according to hotel standards, ensuring cleanliness and attention to detail.
• Respond to guest inquiries and requests professionally and efficiently, escalating issues to management when necessary.
• Maintain knowledge of menu items, daily specials, and hotel policies to provide accurate information and recommendations.
• Collaborate with kitchen and room service teams to ensure timely and accurate order fulfillment.
• Adhere to all health, safety, and sanitation guidelines to ensure guest well-being and compliance with regulations.
• Assist with billing and payment processing as required, ensuring accuracy and confidentiality.

Skills

Customer service

Communication

Stamina

Professionalism

Math skills

Education

High school diploma

Tools

POS software

PMS (Property Management System)

Job description

Hotel Phoenix in Atlanta, GA seeks an In-Room Dining Server to deliver exceptional in-room dining experiences. You will take orders, serve meals, and ensure guest comfort and satisfaction with attention to presentation and cleanliness.

Ideal candidates have a high school diploma and prior food and beverage service experience, with strong communication and the stamina to stand for long periods while carrying trays up to 25 pounds. Multilingual abilities are a plus.