Upscale Hotel Telephone Operator | Guest Experience

Choice Hotels International; Bloomington (IN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Employee discounts on thousands of the

Free parking

Paid sick time

401(k) Retirement Plan

Paid vacation time

Paid holidays

Paid bereavement

Floating holidays

Job summary

Choice Hotels International is seeking a Telephone/PBX Operator for the Radisson Blu Mall of America in Bloomington. The role requires delivering exceptional guest service in a fast-paced upscale setting and handling guest calls with courtesy and efficiency.

Responsibilities include answering calls, coordinating shuttle reservations, communicating with housekeeping and front desk, and ensuring guest satisfaction.

Qualifications

• Minimum of one-year hotel front desk experience.
• Experience with Opera system preferred.
• Strong verbal, written and interpersonal skills.
• Works well independently or as part of a team.
• Attention to detail.
• Commitment to exceptional guest service.
• Flexible schedule including holidays and weekends.

Responsibilities

• Handles incoming/outgoing calls in an attentive, courteous and efficient manner.
• Provides clear and concise communication while assisting guests with their questions or needs.
• Anticipates guests' needs and offers recommendations for hotel and local attractions.
• Assists guests with changes in their room or restaurant reservations.
• Makes reservations for shuttle and ground transportation.
• Delivers guest welcome calls upon check-in.
• Maintains discretion and confidentiality of all calls and guest information.

Skills

Front desk experience

Customer service

Interpersonal skills

Strong communication

Tools

Opera system

Job description

Choice Hotels International is seeking a Telephone/PBX Operator for the Radisson Blu Mall of America in Bloomington. The role requires delivering exceptional guest service in a fast-paced upscale setting and handling guest calls with courtesy and efficiency.

Responsibilities include answering calls, coordinating shuttle reservations, communicating with housekeeping and front desk, and ensuring guest satisfaction.