Upscale Hotel & Spa GM — Growth & Guest Experience

BENCHMARK; Excelsior Springs (MO); On-site; USD 160,000 - 180,000; Full time

Job summary

Pyramid Global Hospitality seeks a General Manager for The Elms Hotel & Spa in Excelsior Springs, MO. Hyatt-branded, this historic property emphasizes guest-centric service, operational excellence, and team development.

You’ll lead a diverse team to deliver exceptional experiences while driving profitability. The role requires a proven leadership track record in upscale hotels, strong financial acumen, and a commitment to a people-first culture.

Qualifications

• Proven track record as a hotel/resort General Manager or Managing Director.
• Hospitality leadership with upscale experience preferred.
• Strong communication, problem-solving, and deadline-driven.
• Flexibility to work weekends/holidays and manage multiple departments.

Responsibilities

• Oversee all hotel operations including front office, housekeeping, F&B, events, and spa.
• Develop and execute strategic plans to drive growth and profitability.
• Lead department heads, mentor staff, and foster a collaborative culture.
• Manage budget, monitor financial performance, and drive revenue through pricing and offerings.
• Ensure guest satisfaction, safety, and regulatory compliance.

Skills

Leadership

Strategic Planning

Budgeting

Operations Management

Guest Experience

Staff Development

Education

Bachelor’s in Hospitality Management

Job description

Pyramid Global Hospitality seeks a General Manager for The Elms Hotel & Spa in Excelsior Springs, MO. Hyatt-branded, this historic property emphasizes guest-centric service, operational excellence, and team development.

You’ll lead a diverse team to deliver exceptional experiences while driving profitability. The role requires a proven leadership track record in upscale hotels, strong financial acumen, and a commitment to a people-first culture.