Upscale Hotel Reservations Specialist

Montage Hotels & Resorts; San Diego (CA); Sur place; USD 23 000 - 32 000; Plein temps

Résumé du poste

Montage Hotels & Resorts in San Diego is seeking a dedicated Reservations Agent to be the voice of the hotel, handling guest reservations with professionalism and courtesy. You will input and organize guest information in our PMS system and coordinate with multiple departments to ensure seamless service.

The role requires strong telephone etiquette, excellent written and verbal communication, and solid MS Office skills.

Qualifications

• High school Diploma or equivalent required
• Minimum of two (2) years' experience in a customer service role required
• Previous experience working in an upscale hotel preferred
• Excellent telephone etiquette and verbal and written communication skills required
• Knowledge of Microsoft Office products such as Word, Excel, and Outlook required

Responsabilités

• Provide excellent customer service and take reservations using proper hotel verbiage, ensuring to adhere to hotel standards
• Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up
• Accommodating in-house guest requests, ensuring a high level of guest satisfaction
• Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system
• Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence
• Understanding the selling strategy for the hotel by knowing the status of room inventory and following it
• Processing rooming lists accurately as well as all changes and cancellations for group reservations
• Preparing group guest lists prior to arrival
• Controlling and blocking rooms as well as pre-blocks for special groups
• Ensuring that all reservations transferred to PMS or front office system are accurate
• Aggressively selling hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy
• Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests
• Receiving and placing In-Room Dining orders, understanding the IRD menu and being knowledgeable of menu requests.

Connaissances

Customer service

Telephone etiquette

Verbal communication

Written communication

MS Office

Formation

High school diploma or equivalent

Outils

Word

Excel

Outlook

Description du poste

Montage Hotels & Resorts in San Diego is seeking a dedicated Reservations Agent to be the voice of the hotel, handling guest reservations with professionalism and courtesy. You will input and organize guest information in our PMS system and coordinate with multiple departments to ensure seamless service.

The role requires strong telephone etiquette, excellent written and verbal communication, and solid MS Office skills.