Upscale Host: Seaside Welcome Maestro

La Bahia Hotel; Santa Cruz (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

La Bahia Hotel & Spa in Santa Cruz is seeking a polished Host to welcome guests, guide seating, and ensure seamless dining flow from arrival to table. You will master the dining room layout and work closely with servers to balance walk-ins and reservations.

The role emphasizes impeccable service, OpenTable/ResDiary proficiency, and elegant presentation. If you thrive in a high-end atmosphere and can maintain composure during peak hours, join our Food & Beverage team.

Qualifications

• 2–3 years of experience in upscale dining host role.
• Physical stamina for continuous standing (5+ hours) with elegant posture.
• OpenTable/ResDiary expertise.
• Fluent in English; additional languages preferred.

Responsibilities

• Execute flawless greeting protocols with polished demeanor (standing posture, eye contact, personalized welcome).
• Master the restaurant's table map and server stations to optimize seating flow.
• Coordinate with bussers/servers for VIP arrivals and special requests.
• Remember and acknowledge returning guests with tailored recognition.
• Manage OpenTable/ResDiary with 100% accuracy.
• Balance walk-in traffic with reservations while maintaining ideal table turnover.
• Process last-minute changes with discreet professionalism.
• Maintain waitlist with estimated timing transparency.
• Communicate seating status to service team via silent signaling system.
• Time seating to kitchen capacity (consulting with chef expeditor).
• Present menus with proper orientation and lighting consideration.
• Escort guests to tables with pacing adapted to guest mobility.
• Maintain immaculate host stand organization and appearance.
• Uphold uniform standards and pin requirements.
• Demonstrate wine list familiarity for preliminary beverage inquiries.
• Perform all other duties as assigned.

Skills

Upscale dining host experience

OpenTable/ResDiary expertise

Table management

English fluency

Guest service orientation

Tools

OpenTable

ResDiary

Job description

La Bahia Hotel & Spa in Santa Cruz is seeking a polished Host to welcome guests, guide seating, and ensure seamless dining flow from arrival to table. You will master the dining room layout and work closely with servers to balance walk-ins and reservations.

The role emphasizes impeccable service, OpenTable/ResDiary proficiency, and elegant presentation. If you thrive in a high-end atmosphere and can maintain composure during peak hours, join our Food & Beverage team.