Upscale Host — Warm Welcome, Smooth Seating & Events

Acme Hospitality; Santa Barbara (CA); On-site; USD 19,000 - 26,000; Full time

Job summary

Acme Hospitality in Santa Barbara is seeking a Host/Hostess to welcome guests and ensure a smooth dining experience. You will be the first friendly face guests meet, guiding them to tables and managing waitlists with accuracy.

Responsibilities include coordinating with waitstaff and kitchen, answering calls about reservations, maintaining an organized host stand, and upholding high hospitality standards in a fast-paced environment.

Qualifications

• Experience as a Host/Hostess in fine dining preferred.
• Excellent customer service and communication skills.
• Professional appearance and grooming.
• Able to work in a fast-paced environment.
• Strong organizational skills for reservations and waitlists.
• Familiarity with reservation systems and basic computer skills.
• Willingness to work evenings, weekends, and holidays.
• Ability to stand and walk for extended periods.
• Knowledge of local area and attractions helpful.
• Active Food Handler Certification required.

Responsibilities

• Greet guests upon arrival, warmly welcoming them to the restaurant and creating a positive first impression.
• Escort guests to their assigned tables, ensuring they are seated comfortably and providing any assistance they may need.
• Manage the waitlist efficiently, maintaining accurate records of reservations and walk-in guests.
• Provide accurate wait time estimates to guests and inform them of any delays or special arrangements.
• Coordinate with the waitstaff and kitchen to ensure a smooth and timely seating process.
• Answer telephone calls and respond to inquiries regarding reservations, menu items, and restaurant services in a friendly and knowledgeable manner.
• Assist in taking and confirming reservations, ensuring accurate information is recorded.
• Maintain a clean and organized host stand or reception area, including keeping menus, reservation books, and other supplies readily available.
• Monitor the dining area to ensure that tables are properly set and organized, and that the ambiance is suitable for guests.
• Communicate effectively with the waitstaff and management regarding table availability, special requests, and guest preferences.
• Provide guests with menus, wine lists, or other requested information, explaining any specials or chef recommendations.
• Manage guest flow and seating arrangements to optimize table turnover and maximize seating capacity.
• Assist in coordinating special events or private dining reservations, ensuring all necessary arrangements are made.
• Maintain restrooms by cleaning and stocking all necessary supplies regularly.
• Handle guest concerns or complaints in a professional and timely manner, escalating issues to management when necessary.
• Maintain a high level of professionalism, courtesy, and hospitality in all interactions with guests.

Skills

Customer service

Communication skills

Professional appearance

Multitasking

Teamwork

Stand/walk long periods

Calm under pressure

Problem solving

Food Handler Certification

Tools

Reservation systems

Basic computer skills

Job description

Acme Hospitality in Santa Barbara is seeking a Host/Hostess to welcome guests and ensure a smooth dining experience. You will be the first friendly face guests meet, guiding them to tables and managing waitlists with accuracy.

Responsibilities include coordinating with waitstaff and kitchen, answering calls about reservations, maintaining an organized host stand, and upholding high hospitality standards in a fast-paced environment.