Upscale Front Desk Concierge - Guest Services Lead

Stratton Amenities; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Stratton Amenities, a full-service concierge solution for luxury residential high-rises, is seeking engaging, energetic hospitality professionals in Raleigh. You will greet residents and guests, coordinate amenities, log packages, and help ensure a secure, welcoming environment.

We value exceptional guest service, problem-solving, and teamwork. The role supports flexible shifts, including nights, weekends, and holidays, in a premium property setting.

Qualifications

• Excellent verbal and written communication skills.
• Excellent problem-solving skills.
• Two years of hospitality experience.
• Strong interpersonal and guest service abilities.
• Organized, proactive, self-motivated with a positive attitude.
• Neat, professional grooming and appearance.
• Ability to work flexible schedules including nights, weekends and holidays.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations.
• Cultivate and retain cohesive relationships with residents, vendors and contractors.
• Accurately log guest packages, ensure timely delivery and perform package inventory audits.
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security.
• Assist in scheduling and completion of all amenities’ requests including local transportation, move-ins, dinner reservations, pet walking, housekeeping, etc.
• Maintain confidentiality.
• Must be able to work flexible schedules including nights, weekends and holidays.

Skills

Communication

Problem-solving

Organization

Guest service

Interpersonal skills

Proactivity

Appearance

Decision making

Job description

Stratton Amenities, a full-service concierge solution for luxury residential high-rises, is seeking engaging, energetic hospitality professionals in Raleigh. You will greet residents and guests, coordinate amenities, log packages, and help ensure a secure, welcoming environment.

We value exceptional guest service, problem-solving, and teamwork. The role supports flexible shifts, including nights, weekends, and holidays, in a premium property setting.