Upscale Front Desk Concierge: Guest Experience Pro

Stratton Amenities; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Stratton Amenities, a luxury residential concierge provider in Atlanta, is seeking engaging, energetic, and professional team members to serve residents and guests at a high-rise property. The Floater position requires hospitality experience, outstanding guest service, and a polished appearance, with flexible shifts including nights, weekends, and holidays.

Greet residents and visitors, anticipate needs, coordinate packages, and support amenities requests while maintaining confidentiality and

Qualifications

• Minimum 2 years of hospitality experience.
• Experience in upscale customer service or retail is preferred.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Exceed residents' and guests' expectations by providing anticipatory service and smooth accommodations.
• Cultivate and retain cohesive relationships with residents, vendors and contractors.
• Accurately log guest packages and perform package inventory audits.
• Monitor lobby and surveillance cameras and patrol the property for safety.
• Assist in scheduling and completing amenities requests, including transport, move-ins, reservations, and services.
• Maintain confidentiality at all times.
• Work flexibly including nights, weekends and holidays.

Skills

Verbal & Written Communication

Problem Solving

Ownership & Accountability

Active Listening

Hospitality Experience

Interpersonal Skills

Guest Service

Organization

Proactive & Self-Motivated

Professional Appearance

Decisiveness

Job description

Stratton Amenities, a luxury residential concierge provider in Atlanta, is seeking engaging, energetic, and professional team members to serve residents and guests at a high-rise property. The Floater position requires hospitality experience, outstanding guest service, and a polished appearance, with flexible shifts including nights, weekends, and holidays.

Greet residents and visitors, anticipate needs, coordinate packages, and support amenities requests while maintaining confidentiality and