Upscale Estate Concierge — VIP Guest Experience

Biltmore Workforce Management; Asheville (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Biltmore Workforce Management seeks a Château Tier Concierge in Asheville, NC. You will warmly welcome guests, assist with arrivals/departures, and provide detailed information for estate activities, delivering four-diamond service with professionalism.

Flexible scheduling typically 7am-3pm or 3pm-11pm, with weekend/holiday availability. Requires 1 year of guest-service experience (2 years preferred) and strong communication skills.

Qualifications

• High school diploma (or GED) required; additional education preferred.
• 1+ year of guest service, front desk, or concierge experience required; 2+ years preferred.

Responsibilities

• Handle daily guest arrivals and departures with Forbes four-diamond service expectations.
• Provide information about estate activities, areas of interest, and local attractions to guests.

Skills

Guest service

Communication

Upselling

Guest relations

Education

High school diploma or GED

Tools

Reservations systems

Job description

Biltmore Workforce Management seeks a Château Tier Concierge in Asheville, NC. You will warmly welcome guests, assist with arrivals/departures, and provide detailed information for estate activities, delivering four-diamond service with professionalism.

Flexible scheduling typically 7am-3pm or 3pm-11pm, with weekend/holiday availability. Requires 1 year of guest-service experience (2 years preferred) and strong communication skills.