UPS WorldShip Installation Specialist - Remote

Safelite Group; Houston (TX); Remote; USD 70,000 - 100,000; Full time

Job summary

Safelite Group seeks an experienced UPS WorldShip Installation Specialist to install, configure, test, and troubleshoot UPS WorldShip on Windows workstations in a project-based contract.

You will handle installation, data import/migration as required, printer configuration, and validation of shipping workflows. The role supports a hands-on IT environment with direct end-user guidance and documentation.

Qualifications

• Previous hands-on experience installing and configuring UPS WorldShip.

Responsibilities

• Install UPS WorldShip on Windows workstations and configure per business requirements.
• Set up WorldShip accounts and preferences.
• Troubleshoot installation, connectivity, and printer-related issues.
• Test shipping labels and processing after installation.
• Document steps and configurations for end users and IT staff.
• Coordinate with internal staff to ensure the system is ready for daily shipping operations.

Skills

Windows support

Troubleshooting

Documentation

Communication

Independence

Tools

UPS WorldShip

Job description

About the Contract

We are looking for an experienced UPS WorldShip Installation Specialist to assist with the installation, configuration, testing, and troubleshooting of UPS WorldShip on a Windows workstation.

The ideal contractor will have previous experience installing and configuring UPS WorldShip in a business environment and should be comfortable troubleshooting software, network, printer, database, and shipping-related issues.

This is a project-based contract position and is ideal for an IT technician, desktop support specialist, field technician, or UPS WorldShip specialist who has hands-on experience with the application.

Responsibilities

• Install and configure UPS WorldShip on Windows computers.

• Set up and configure UPS WorldShip according to business requirements.

• Configure UPS shipping accounts and applicable shipping preferences.

• Assist with importing or migrating existing WorldShip data when required.

• Configure shipping printers, label printers, and related peripherals.

• Verify communication between WorldShip and connected printers/devices.

• Configure network settings and troubleshoot connectivity issues.

• Troubleshoot WorldShip installation and configuration problems.

• Test shipping labels and shipment processing after installation.

• Verify UPS service options and shipping settings.

• Assist with address book and shipment data configuration.

• Provide basic user guidance and training after installation.

• Document installation steps, configurations, and any issues encountered.

• Coordinate with our internal staff to ensure the system is fully operational.

• Perform final testing and confirm the workstation is ready for daily shipping operations.

Required Qualifications

• Previous hands-on experience installing and configuring UPS WorldShip.

• Strong Windows desktop support experience.

• Experience troubleshooting software installation and configuration issues.

• Familiarity with printers, USB/network-connected devices, and shipping label printers.

• Basic understanding of Windows networking and connectivity troubleshooting.

• Ability to work independently and complete a project with minimal supervision.

• Strong troubleshooting and problem-solving skills.

• Good communication skills.

• Ability to document technical changes and provide clear instructions.

Preferred Qualifications

• Experience supporting UPS WorldShip in a warehouse, distribution, e-commerce, retail, or shipping environment.

• Experience migrating or transferring WorldShip data.

• Experience configuring thermal shipping label printers.

• Experience troubleshooting WorldShip database or communication issues.

• General IT support or help-desk experience.

• CompTIA A+, Network+, Microsoft, or similar technical certifications are a plus but not required.

Project Requirements

The contractor should be prepared to:

1. Review the current computer/system setup.

2. Install UPS WorldShip.

3. Configure the application.

4. Configure the UPS account and shipping preferences.

5. Configure the shipping/label printer.

6. Test the complete shipping workflow.

7. Troubleshoot any installation or configuration issues.

8. Confirm successful label printing and shipment processing.

9. Provide basic instructions to the end user.

10. Document the completed configuration.

Ideal Candidate

We are specifically looking for someone who has actually installed and supported UPS WorldShip before.

Please do not apply if your experience is limited to general Windows installations without hands-on UPS WorldShip experience.

The ideal candidate is someone who can come into an existing business environment, assess the setup, install/configure WorldShip, resolve issues, test the system, and leave the workstation fully operational.